Vice President - Operations

Responsibilities

• Serve as a core member of the executive team, contributing to organizational strategy, operational planning and long-term growth objectives
• Work closely with other executives and department heads to ensure alignment of operational goals with the overall business strategy
• Engage with senior leadership to align operations with enterprise priorities, financial goals and performance expectations
• Oversee OSC performance and ensure operational metrics are met or exceeded across logistical and dispatch functions
• Lead, mentor and develop the operations management team, fostering a culture of high performance and continuous improvement
• Provide direct leadership to the Senior Manager, Managers and all Operations Services Center employees
• Responsible for all logistical coordination, dispatching, high velocity recruiting, tactical support and direct employee support
• Establish and monitor OSC-specific Key Performance Indicators (KPIs), driving accountability for operational excellence and service quality
• Evaluate and enhance OSC processes, technology utilization, and team structure to support scalability and efficiency
• Work collaboratively with the VP of Field Operations and field leadership teams to ensure alignment, communication, and coordinated execution between OSC and Field Management
• Support shared KPI development and joint problem-solving to improve field readiness, client outcomes and seamless service delivery
• Partner with Field Management on initiatives requiring cross-functional alignment, operational planning or client-related coordination
• Represent the Operations function in executive-level client interactions, ensuring service quality, responsiveness and partnership standards are met
• Participate in recurring client business reviews to evaluate service delivery, identify trends and strengthen strategic relationships
• Support new and renewal client contract negotiations at the request of the CEO and VP of Business Development
• Lead cross-functional efforts to streamline workflows, reduce complexity and maximize the use of technology across Operations
• Drive a culture of continuous improvement, innovation and problem-solving to support organizational growth
• Lead, mentor and support the professional development of the OSC teams through regular coaching, feedback and performance evaluations
• Develop talent pipelines, succession plans and career progression pathways within the OSC
• Assess and refine departmental structure, roles and processes to meet future operational needs
• Ensure strong collaboration between Operations and key departments including Field Operations, Fleet, Finance, Sales, Communications, Human Resources, Risk and Safety
• Support strategic initiatives and enterprise-wide projects that require cross-functional leadership and integrated operational support

Qualifications

• 10+ years progressive leadership experience, executive-level experience strongly preferred
• Bachelor’s Degree required, advanced degree preferred
• Background in operations, logistics, project management and people leadership
• Strong analytical, strategic thinking and decision-making skills
• Exceptional communication, collaboration and executive presence
• Demonstrated experience driving process improvement and leading organizational change
• Proficiency in Microsoft Office and comfort with modern operational technologies
• Steel toed boots or the ability to obtain prior to employment

What Flagger Force Offers

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

Benefits

• Generous paid time off
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Volunteer time off
• Professional development opportunities