Vice President, Operations

Type of Role

Type: Full-time

Reports to

Reports to: The President

Location

Location: Atlanta, GA

Company Summary

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. We achieve this by offering whole person primary care that is conveniently delivered. Our advanced primary care integrates behavioral health, metabolic health and lifestyle health to treat ‘the whole you’ and support you on your journey towards longevity and happiness. Our services are conveniently delivered across brick-and-mortar practices, virtual care and at home ‘house calls’. Ascend’s model is centered on a culture of innovation, constantly pushing the boundaries of patient experience. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Our Company Values

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

What We Offer

• Benefits Package - medical, dental, vision, life available on your first day!
• 401k with matching
• Employee Stock Option Plan
• Generous paid time-off policy, paid parental leave, company holidays and much more!

Position Summary

The VP of Operations is a key leadership role and part of our Senior Leadership Team. This role will encompass 3 key responsibilities:

• Oversight of all of Ascend’s operations including our practices, our satellite clinics and our virtual clinical support teams. This will include overseeing all of our operational (and clinical support) staff responsible for delighting patients; this includes Practice Managers, Health Concierges, Care Coordinators, Care Navigators and Mobile MA/RN teams. The SVP of Operations is dedicated to delivering exceptional patient experiences and optimizing practice performance in line with Ascend Medical’s mission to elevate mind, body, and soul. You will be a dyad leader to our Chief Medical Officer and our Clinical Chairs. Together you will have full accountability for performance in our clinics / service lines.
• Operational integration of newly acquired practices – this will involve supporting the Integration teams to onboard new practices and/or individuals in a smooth and seamless way. This will be the primary driver of growth for the organization where collective responsibility for excellence will be a strategic priority.
• Key partner in Ascend’s growth initiatives – We will look to build on your expertise, knowledge and relationships to support our growth agenda. Growth is often driven organically by our existing clinicians and staff, so working with your teams to deliver exceptional experiences (especially in onboarding) will allow us to turn our teams into brand ambassadors. We are excited to explore ways to partner with you to accelerate growth across our service lines.

Qualifications

The ideal candidate will offer:

• Master’s level degree in Business, Healthcare Administration, other related field. MBA preferred.
• Minimum of 10 years of industry-related experience.
• Minimum of 5 years of practice management experience (primary care a plus).

Work Environment

This is a high growth, fast paced small organization. The ability to be productive and successful in an intense work environment is critical.

Physical Demands

The physical demands described here are representative of those that must be met by an Ascend team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Section on Equal Opportunity

Arcend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.