Vice President - Operations

Position Summary

As a member of the Executive Leadership Team reporting directly to the President/CEO, the Vice President - Operations holds broad operational responsibility for Atlanta Airlines Terminal Company’s (AATC) Customer Experience, Landside Operations, Airside Operations, Airport Lost & Found, and Baggage Handling System functions at Hartsfield-Jackson Atlanta International Airport. The Vice President - Operations improves operational efficiency and performance through analytics, processes, and tools; makes sound business decisions based on relevant data and statistics; and develops strong relationships with business partners and executive peers.

Responsibilities

• Lead and manage highly productive Operations team of Managers and frontline leaders and staff through strong communication, empowerment and coaching techniques.
• Executive point of contact for operations incident management, escalation procedures, coordination with airlines and other agencies, and communication with AATC team.
• Plan, organize and coordinate AATC’s resources in the day-to-day operation of the Central Passenger Terminal Complex (CPTC), providing safe, secure and efficient use of the facility by passengers and employees.
• Develop short and long-term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of a strategy to achieve measurable outcomes in a timely, cost-effective manner.
• Provide guidance in the use of resources to optimize the dependability, cleanliness, appearance, and safety of the Airport facilities and grounds.
• Ensure that passenger interactions at all touch points are professional and address customer concerns in a timely and satisfactory manner.
• Use a data driven approach to monitor vendor performance.
• Support negotiations and administer/monitor applicable operations contracts and agreements.
• Represent AATC as required, including attendance of important functions, industry events and public meetings.
• Ensure that Company operations comply with all applicable laws and regulations.
• Develop, monitor, approve and implement policies and procedures appropriate to the operation of the Company.
• Develop and manage the Operations budget with the ability to evaluate financial and business indicators and translate data into actionable information to drive results.
• Cultivate a strong and transparent working relationship with the AATC Members, airlines, Department of Aviation, City of Atlanta and all other key stakeholders to ensure open communication.

Qualifications And Requirements

• Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.
• A driver’s license is required, subject to successfully passing a driver background check for insurance purposes. Driving record must be void of recent major moving violations.
• Skilled in the usage of MS Office suite, including SharePoint, Excel, and PowerPoint, and can clearly present and articulate ideas.
• An Associate degree in Engineering, Business or related field with emphasis on Facilities Management or any equivalent combination of training.
• 3-5 years of documented experience in construction, facility maintenance and/or airport operations.
• Obtain and maintain an OSHA 30-hr construction training certification.
• Familiarity with a variety of the MEP and Architectural / Structural service trade’s concepts, practices, and procedures.
• Strong knowledge of CMMS/EAMS.
• Working knowledge of Asset Management and Project Management fundamentals.
• Working knowledge MS Excel, MS Word, MS PowerPoint and MS Project.
• Experience with reporting tools.
• Able to work a nighttime schedule to review project progress.
• Able to walk long distances and perform duties at all levels of the facility in both occupied and unoccupied areas.

Success Characteristics

• High level of integrity and dependability with a strong sense of urgency, accountability, and results-orientation.
• Strong interpersonal skills, ability to communicate and manage at all levels.
• Strong written and verbal communication skills.
• Self-motivated with the ability to drive projects to completion.
• Able to manage and prioritize multiple requests to ensure a timely response to the users.
• Project a positive and professional attitude in dealing with internal staff and outside contacts regarding day-to-day activities and unusual, crisis situations.
• Work under supervision but is expected to use knowledge and experience to provide quality support to the user community.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.