Vice President of Technology

Responsibilities

• Lead cross-functional initiatives to improve customer service, route optimization and delivery precision, using practical and data-driven approaches
• Champion a process discipline mindset by thoughtfully incorporating continuous improvement principles to reduce waste, improve throughput, and enhance service consistency
• Design and implement AI solutions into the ImageFIRST business
• Partner deeply with our Service Team to understand end-to-end workflows and identify opportunities for measurable improvement
• Lead the design and deployment of technology-enabled process improvements that standardize work, reduce variability, and improve service quality across plants, branches, and delivery locations
• Collaborate with internal IT teams on system architecture, integration, and enhancements, particularly related to our Service operational systems
• Partner with the Global Capability Center (GCC) to define, prioritize, and execute analytics and operational insights which improve all aspects of delivery and customer service performance
• Establish and enforce standard operating procedures supported by technology, ensuring consistency across all locations and customer segments
• Identify opportunities to improve the customer experience through technology, including reliability of delivery, service visibility, communication, and issue resolution
• Develop or support post-acquisition integration efforts, standardizing service-related systems, processes, and data across newly acquired businesses
• Develop business cases and prioritize technology investments based on ROI, operational impact, and scalability, ensuring disciplined capital allocation
• Maintain a forward-looking perspective with a strong bias towards practical technology application and ensuring measurable impact
• Build strong relationships with field leaders to ensure high adoption and sustained use of implemented solutions

Qualifications

• Bachelor’s degree in information systems, Industrial Engineering, Operations Management, or related field; MBA or advanced degree preferred
• 10+ years of experience of designing technology strategy and leading execution within a service-based, logistics, or operations-intensive business
• Strong background in industrial engineering, operations management, or applied technology, with demonstrated success improving process efficiency and service delivery
• Deep understanding of end-to-end service operations, including logistics, routing, plant or distribution environments, and customer delivery models
• Hands-on experience with data analytics, operational KPIs, and performance management systems
• Strong familiarity with ERP and supply chain systems (Oracle Fusion or similar platform preferred)
• Demonstrated ability to implement technology solutions at scale across distributed operations with diverse customer bases
• Proven ability to translate complex problems into simple, executable solutions that drive measurable business outcomes
• Track record of driving process standardization and continuous improvement initiatives across multiple sites
• Excellent stakeholder management skills with the ability to influence service leaders and drive change adoption
• High degree of intellectual curiosity paired with practical judgment. This role is focused on what works, not what is theoretical
• Strong communication skills with the ability to engage from delivery drivers to executive leadership
• Willingness to spend significant time in plants, ride routes, and engage directly with frontline teams to fully understand the business

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment