DirectJobHub
Jobs · Information Technology

Vice President, Technology

Percepta · United States · 1 mo ago
RemoteRemoteInformation TechnologyFull-time

About the role

This is a rare opportunity to join Percepta's Executive Leadership Team as Vice President of Technology at a defining moment in the company's evolution. Automotive CX is being reshaped by electric vehicles, connected mobility, AI-driven service delivery, and the rising demand for frictionless omnichannel experiences — and Percepta intends to lead that transformation for its clients.

Responsibilities

  • Own and evolve a technology roadmap fully aligned to Percepta's business strategy, client SLAs, and growth targets

  • Serve as a strategic partner to Operations, Client Services, HR, and Finance — ensuring technology investments deliver measurable business outcomes

  • Lead digital transformation across contact center operations, including automation, AI, self-service, and advanced analytics

  • Translate complex client requirements into scalable, cost-effective, and repeatable technology solutions

  • Technology & Business Strategy

  • Contact Center & CX Technology

  • Technology Delivery & Global Operations

  • Client Partnership & Revenue

  • Information Security & Compliance

  • Financial & Commercial Stewardship

  • People Leadership & Culture

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field required

  • Master's degree (MBA or technical) preferred — equivalent experience considered

  • 12+ years of progressive technology leadership, with significant experience in a VP or equivalent executive role

  • Deep experience in digital transformation, cloud technologies, and enterprise platform modernization

  • Experience in a BPO, CX, services, or managed services environment with a clear understanding of how technology enables operational performance

  • Exposure to automotive, mobility, or adjacent industries preferred

  • Proven success leading globally distributed technology teams in a complex, multi-client environment

  • Strong background in contact center or CX technology: ACD, WFM, IVR, CRM, omnichannel, AI/ML

  • Demonstrated ability to align technology strategy to business strategy, client outcomes, and financial performance

  • Track record of leading through influence, building collaborative relationships, and developing technology talent

  • Exposure to automotive, mobility, or adjacent industries preferred

  • Familiarity with emerging mobility technology: EV platforms, telematics, connected vehicle applications is preferred

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field required

  • Master's degree (MBA or technical) preferred — equivalent experience considered

  • 12+ years of progressive technology leadership, with significant experience in a VP or equivalent executive role

  • Deep experience in digital transformation, cloud technologies, and enterprise platform modernization

  • Experience in a BPO, CX, services, or managed services environment with a clear understanding of how technology enables operational performance

  • Exposure to automotive, mobility, or adjacent industries preferred

  • Proven success leading globally distributed technology teams in a complex, multi-client environment

  • Strong background in contact center or CX technology: ACD, WFM, IVR, CRM, omnichannel, AI/ML

  • Demonstrated ability to align technology strategy to business strategy, client outcomes, and financial performance

  • Track record of leading through influence, building collaborative relationships, and developing technology talent

  • Exposure to automotive, mobility, or adjacent industries preferred

  • Familiarity with emerging mobility technology: EV platforms, telematics, connected vehicle applications is preferred

Skills

  • Strategic thinking and business acumen

  • Leadership and team management skills

  • Technical expertise in contact center and CX technology

  • Ability to translate business needs into technology solutions

  • Experience in digital transformation and cloud technologies

  • Experience in a BPO, CX, services, or managed services environment

  • Experience in a joint-venture or multi-stakeholder organizational structure

  • Experience in automotive, mobility, or adjacent industries

Benefits

  • Competitive Salary with Incentives

  • Health/Dental/Vision/Life Insurance

  • Flexible Spending Account (FSA) and Health Savings Account (HSA)

  • 401(k)

  • Vacation/Sick Time and Paid Holidays

  • Tuition Reimbursement

  • Employee Assistance Program

  • Employee Discount Program

  • Training and Development Programs (Percepta College)

  • Employee Rewards Program (Perci Perks)

Pay

Competitive Salary with Incentives

Schedule

Full-time, fully remote

Similar jobs