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Vice President of Operations, E-commerce Fulfillment & Light Manufacturing

Williams-Sonoma, Inc. Supply Chain · Olive Branch, MS · 1 wk ago
ManagementFull-time

About the role

The Vice President of Operations, E-commerce Fulfillment & Light Manufacturing leads a large-scale ecommerce fulfillment, distribution, and light manufacturing operation across multiple US sites. Reporting to the Chief Supply Chain & Manufacturing Officer, this is both a strategic and hands-on role.

Responsibilities

  • Own regional site performance across safety, quality, service, cost, productivity, inventory accuracy, and customer experience.

  • Translate business growth objectives into scalable operating models, staffing plans, facility strategies, process standards, and performance systems.

  • Build short-, mid-, and long-term operating plans that align capacity, labor, systems, automation, service levels, customer promise, and cost structure.

  • Oversee and develop Site Operations, Engineering, Safety, and Operational Excellence leaders.

  • Drive E-commerce Fulfillment and Small-Parcel Performance:

    • Lead high-volume ecommerce fulfillment, including order flow, pick-pack-ship, sortation, returns, exception management, and on-time ship and customer service performance.
    • Improve order cycle time, dock-to-stock performance, units per labor hour, cost per order, cost per shipment, inventory accuracy, damage rates, returns handling, and carrier performance.
    • Partner with Transportation, Customer Experience, Merchandising, Planning, Finance, IT, and external providers to ensure fulfillment performance supports customer expectations and business growth.
    • Own peak readiness: capacity planning, labor modeling, inventory positioning, contingency planning, and disciplined execution.
    • Manage parcel carrier, 3PL, packaging, automation, and maintenance vendor relationships.

  • Scale Light Manufacturing and Technical Operations:

    • Apply engineering, Lean, Six Sigma, and process design principles to improve flow, reduce variation, eliminate waste, and increase repeatability.
    • Partner with Engineering and Facilities on layout, material flow, equipment reliability, ergonomics, automation readiness, and capital projects.
    • Evaluate and implement new technologies, equipment, systems, and automation that improve speed, quality, labor efficiency, and scalability.

  • Build Operational Excellence:

    • Create an operating system grounded in Lean, Six Sigma, standard work, visual management, root cause problem-solving, daily management, and disciplined KPI review.
    • Establish scorecards across safety, quality, delivery, cost, people, inventory, and customer outcomes.
    • Sponsor major transformation initiatives, including facility redesign, WMOS/ERP implementation, automation deployment, systems integration, process standardization, and network optimization.
    • Create a culture of operational discipline where leaders use data, facts, and root cause analysis to solve problems, improve performance, and sustain results.

  • Own Financial and Strategic Performance:

    • Own operating budgets, labor plans, productivity commitments, and cost improvement plans.
    • Manage P&L-impacting decisions across labor, supplies, freight, parcel, packaging, maintenance, inventory accuracy, quality defects, and vendor spend.
    • Build business cases for capital investments, automation, facility changes, technology upgrades, outsourcing, insourcing, and network changes.
    • Partner with Finance on cost-to-serve models, productivity targets, and operating reviews.

  • Develop People and Culture:

    • Create a culture grounded in safety, accountability, respect, communication, recognition, development, and measurable performance.
    • Partner with Human Resources on workforce planning, succession planning, leadership capability, engagement, retention, change management, training, and organizational design.
    • Lead through complexity, ambiguity, growth, turnaround, peak periods, systems change, and operational transformation.

Qualifications

  • Bachelor’s degree in Engineering, Supply Chain, Operations, Manufacturing, Business, or related field.
  • 12+ years of progressive operations leadership in ecommerce direct-to-consumer fulfillment, distribution, logistics, small-parcel operations, light manufacturing, supply chain, or related environments.
  • 5+ years leading Directors, Senior Managers, General Managers across multi-site/multi-function operations.
  • Demonstrated results improving safety, service, quality, productivity, cost, and inventory accuracy in high-volume environments.
  • Strong financial acumen: budgeting, labor planning, cost reduction, and P&L impact.
  • Experience with WMS, ERP, LMS, labor planning, inventory, parcel shipping, and operational dashboards.
  • Track record leading capital projects, technology implementations, equipment/technology deployment, or large-scale operational transformation.
  • Builds cross-functional partnerships: Supply Chain, Transportation, Finance, HR, IT, and Customer Experience.

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