Vice President, Regional Operations - eCommerce Fulfillment and Light Manufacturing

Role Overview

About the role

The Vice President of Operations leads a large-scale ecommerce fulfillment, distribution, and light manufacturing operation across multiple US sites, reporting to the Chief Supply Chain & Manufacturing Officer. This is both a strategic and hands-on role.

Responsibilities

• Lead Regional Operations
• Own regional site performance across safety, quality, service, cost, productivity, inventory accuracy, and customer experience.
• Translate business growth objectives into scalable operating models, staffing plans, facility strategies, process standards, and performance systems.
• Build short-, mid-, and long-term operating plans that align capacity, labor, systems, automation, service levels, customer promise, and cost structure.
• Oversee and develop Site Operations, Engineering, Safety, and Operational Excellence leaders.
• Drive E-commerce Fulfillment, and Small-Parcel Performance
• Lead high-volume ecommerce fulfillment including order flow, pick-pack-ship, sortation, returns, exception management, and on time ship and customer service performance.
• Improve order cycle time, dock-to-stock performance, units per labor hour, cost per order, cost per shipment, inventory accuracy, damage rates, returns handling, and carrier performance.
• Partner with Transportation, Customer Experience, Merchandising, Planning, Finance, IT, and external providers to ensure fulfillment performance supports customer expectations and business growth.
• Own peak readiness: capacity planning, labor modeling, inventory positioning, contingency planning and disciplined execution.
• Manage parcel carrier, 3PL, packaging, automation and maintenance vendor relationships.
• Scale Light Manufacturing and Technical Operations
• Lead light manufacturing and personalization across Softline and Hardlines merchandise, including packaging, quality control, production planning, and value-added services.
• Apply engineering, Lean, Six Sigma, and process design principles to improve flow, reduce variation, eliminate waste, and increase repeatability.
• Partner with Engineering and Facilities on layout, material flow, equipment reliability, ergonomics, automation readiness, and capital projects.
• Evaluate and implement new technologies, equipment, systems, and automation that improve speed, quality, labor efficiency, and scalability.
• Create a culture of operational discipline where leaders use data, facts, and root cause analysis to solve problems, improve performance, and sustain results.

Requirements

• Bachelor’s degree in Engineering, Supply Chain, Operations, Manufacturing, Business, or related field.
• 12+ years of progressive operations leadership in ecommerce direct-to-consumer fulfillment, distribution, logistics, small-parcel operations, light manufacturing, supply chain, or related environments.
• 5+ years leading Directors, Senior Managers, General Managers across multi-site/multi-function operations.
• Demonstrated results improving safety, service, quality, productivity, cost, and inventory accuracy in high-volume environments.
• Strong financial acumen: budgeting, labor planning, cost reduction, and P&L impact.
• Experience with WMS, ERP, LMS, labor planning, inventory and parcel shipping, and operational dashboards.
• Track record leading capital projects, technology implementations, equipment/technology deployment or large-scale operational transformation.
• Builds cross-functional partnerships: Supply Chain, Transportation, Finance, HR, IT, and Customer Experience.

Qualifications

• Engineering or technical degree; MBA or advanced degree a plus.
• Lean Six Sigma Black Belt, Master Black Belt, PMP and/or APICS/ASCM certification.
• Experience with e-commerce, omnichannel retail, high-SKU operations, parcel shipping, light manufacturing, assembly, customization, packaging, kitting, or personalization.
• Experience with automation, robotics, conveyor/sortation systems, warehouse control systems, or advanced analytics.
• Experience managing 3PLs, parcel carriers, automation vendors and outsourced labor providers.
• Proficiency in SQL, Power BI, Tableau, advanced Excel, data visualization, or similar analytics tools.
• Background in startups, turnaround, rapid scaling, or facility launch environments.

Skills

• Data-driven decision making.
• Customer-focused approach.
• Technical credibility.
• People-centered leadership.
• Change-capable transformation.
• Commercially sharp cost-to-serve, P&L impact, capital ROI, labor leverage, and service tradeoffs.

Benefits

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• Your Journey in Continued Learning
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

Full-time position.