Vice President of Operations, E-commerce Fulfillment & Light Manufacturing

About the role

The Vice President of Operations leads a large-scale ecommerce fulfillment, distribution, and light manufacturing operation across multiple US sites, reporting to the Chief Supply Chain & Manufacturing Officer.

Responsibilities

• Own regional site performance across safety, quality, service, cost, productivity, inventory accuracy, and customer experience.
• Translate business growth objectives into scalable operating models, staffing plans, facility strategies, process standards, and performance systems.
• Build short-, mid-, and long-term operating plans that align capacity, labor, systems, automation, service levels, customer promise, and cost structure.
• Oversee and develop Site Operations, Engineering, Safety, and Operational Excellence leaders.
• Lead high-volume ecommerce fulfillment, including order flow, pick-pack-ship, sortation, returns, exception management, and on-time ship and customer service performance.
• Improve order cycle time, dock-to-stock performance, units per labor hour, cost per order, cost per shipment, inventory accuracy, damage rates, returns handling, and carrier performance.
• Partner with Transportation, Customer Experience, Merchandising, Planning, Finance, IT, and external providers to ensure fulfillment performance supports customer expectations and business growth.
• Own peak readiness: capacity planning, labor modeling, inventory positioning, contingency planning, and disciplined execution.
• Manage parcel carrier, 3PL, packaging, automation, and maintenance vendor relationships.
• Lead light manufacturing and personalization across Softline and Hardlines merchandise, including packaging, quality control, production planning, and value-added services.
• Apply engineering, Lean, Six Sigma, and process design principles to improve flow, reduce variation, eliminate waste, and increase repeatability.
• Partner with Engineering and Facilities on layout, material flow, equipment reliability, ergonomics, automation readiness, and capital projects.
• Evaluate and implement new technologies, equipment, systems, and automation that improve speed, quality, labor efficiency, and scalability.
• Lead an operating system grounded in Lean, Six Sigma, standard work, visual management, root cause problem-solving, daily management, and disciplined KPI review.
• Create a culture of operational discipline where leaders use data, facts, and root cause analysis to solve problems, improve performance, and sustain results.
• Own operating budgets, labor plans, productivity commitments, and cost improvement plans.
• Manage P&L-impacting decisions across labor, supplies, freight, parcel, packaging, maintenance, inventory accuracy, quality defects, and vendor spend.
• Build business cases for capital investments, automation, facility changes, technology upgrades, outsourcing, insourcing, and network changes.
• Partner with Finance on cost-to-serve models, productivity targets, and operating reviews.
• Build a high-performing leadership bench across directors, senior managers, operations managers, engineers, safety leaders, and analysts.
• Create a culture grounded in safety, accountability, respect, communication, recognition, development, and measurable performance.
• Partner with Human Resources on workforce planning, succession planning, leadership capability, engagement, retention, change management, training, and organizational design.
• Lead through complexity, ambiguity, growth, turnaround, peak periods, systems change, and operational transformation.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Operations, Manufacturing, Business, or related field.
• 12+ years of progressive operations leadership in ecommerce direct-to-consumer fulfillment, distribution, logistics, small-parcel operations, light manufacturing, supply chain, or related environments.
• 5+ years leading Directors, Senior Managers, General Managers across multi-site/multi-function operations.
• Demonstrated results improving safety, service, quality, productivity, cost, and inventory accuracy in high-volume environments.
• Strong financial acumen: budgeting, labor planning, cost reduction, and P&L impact.
• Experience with WMS, ERP, LMS, labor planning, inventory, parcel shipping, and operational dashboards.
• Track record leading capital projects, technology implementations, equipment/technology deployment, or large-scale operational transformation.
• Built cross-functional partnerships: Supply Chain, Transportation, Finance, HR, IT, and Customer Experience.