Vice President, Global Supply Chain, Logistics, and Fulfillment

About the role

The Vice President, Global Supply Chain, Logistics, and Fulfillment is responsible for leading the supply chain, logistics, and fulfillment operations globally. This role requires extensive experience in managing global operations, particularly in equipment fulfillment or physical goods delivery to end operators at scale. Key responsibilities include team and strategy leadership, demand forecasting, new product introduction planning, vendor lifecycle management, and customer experience enhancement.

Responsibilities

• Team and Strategy Leadership & Global Governance
• Lead the supply chain, logistics, and fulfillment strategy across the company.
• Mentor the Director of Supply Chain and broader team.
• Monitor and mitigate risks such as port strikes and trade wars.
• Manage third-party partners and enforce service level agreements.
• Develop and lead collaborative planning sessions with global providers.
• Implement and maintain forecasting methods and collaborate with key providers.
• Lead the supply chain readiness for new fitness concepts or equipment launches.
• Align supply chain strategies with corporate financial objectives.
• Formulate cash flow projections and workflows within the NetSuite ecosystem.
• Ensure audit-readiness and maintain formal cadences for month-end close and forecast updates.
• Enforce strict systemic reconciliation to eliminate payment discrepancies.
• Demand Forecasting & Integrated Planning
• Create and maintain demand roadmaps aligned with global expansion goals.
• Implement and maintain forecasting methods, including moving averages, trend projections, and seasonality adjustments.
• Develop and lead collaborative planning sessions with key global providers.
• Monitor and incorporate macroeconomic indicators into the demand model.
• Establish "Forecasting Guardrails" and alert systems for significant deviations from the plan.
• New Product Introduction (NPI) Planning
• Lead the supply chain readiness for new fitness concepts or equipment launches.
• Develop "Phase-in/Phase-out" plans to minimize inventory obsolescence.
• Finance, Accounting, & Payables Alignment
• Act as the primary supply chain liaison to the CAO, CFO, and Operations Executive Team.
• Ensure supply chain strategies are integrated with corporate financial objectives.
• Formulate high-fidelity cash flow projections for the Finance and Accounts Payable teams.
• Implement strategies for automating workflows within the NetSuite ecosystem.
• Establish a culture of audit-readiness through rigorous documentation of procurement approvals and system logs.
• Vendor Lifecycle & Relationship Management
• Manage a diversified global vendor strategy ensuring supply chain continuity.
• Enhance and maintain a vendor risk management program.
• Negotiate and maintain global MSAs with clear SLAs, quality benchmarks, and remedies for non-performance.
• Host monthly and quarterly high-level business reviews with internal executive team and vendor principals.
• Franchise Network Support & Customer Experience
• Define and lead the "Equipment Experience" strategy for franchisees.
• Design, implement, and monitor internal "Service Excellence" KPIs.
• Evaluate and implement high-efficiency support models for new studio launches.
• Develop a Franchisee Self-Service Portal for 24/7 visibility into order status and real-time tracking.
• Bridge Supply Chain and Onboarding Operations/Real Estate teams to ensure equipment arrival synchronization with franchise location opening dates.
• Develop a robust executive escalation protocol for "Critical Path" issues.
• Develop "Supply Chain Literacy" training and resources for the franchise network.

Requirements

• 10+ years of progressive supply chain, logistics, and fulfillment experience, with at least 5 years in a senior leadership role managing global operations.
• Proven track record owning end-to-end supply chain P&L and serving as a direct partner to C-suite financial leadership (CFO/CAO).
• Deep expertise in demand planning and forecasting, including hands-on experience with statistical methods and formal S&OP processes.
• Experience in leading the implementation of new supply chain systems.
• Strong financial acumen with direct experience building cash flow projections tied to procurement cycles, ocean freight, and duty obligations.
• Familiarity with ERP systems, specifically NetSuite; experience with procurement-to-pay workflows, automation, and reconciliation best practices.
• Experience building or scaling customer-facing supply chain support functions, including self-service portals, proactive notification systems, and franchisee/customer experience programs.
• Experience developing and executing business continuity plans in response to macroeconomic disruptions.
• Direct experience with fitness, health & wellness, or consumer durables industries preferred; direct experience with fitness equipment manufacturing or sourcing a plus.

Benefits

• Medical, Vision and Dental benefits
• Competitive salary, based on experience
• 401(k)
• Unlimited, Flexible PTO
• Casual dress and laid-back work environment
• Fitness and health-oriented environment
• F45 & FS8 Studio Access