Vice President, Loan Processing

Responsibilities

• Work with leadership to determine staffing needs and allocate work based on overall sales volume and pipeline.
• Manage processing team goals that feed both departmental and organizational goals.
• Utilize team incentives and contests to motivate a group of mortgage professionals to meet these goals.
• Retrieve, review, create, distribute and discuss reports related to the processing department with staff.
• Determine success rate of meeting certain benchmarks.
• Monitor compliance issues, including that all department members attend required meetings and that staff is in compliance with state and federal regulations.
• Monitor team quality accuracy and efficiency through coaching and mentoring efforts.
• Focus on production and pull-through through the utilization of quality control and review loan files to ensure adherence to internal and external regulatory requirements.
• Ensure department is providing a high level of customer service to internal and external customers.
• Maintain and distribute company and agency guidelines.
• Manage vendor relationships with appraisers and title companies and work to resolve escalated issues as needed.
• Provide employees timely, candid and constructive performance feedback; develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth; develop the appropriate talent pool to ensure adequate bench strength and succession planning; recognize and reward employees for accomplishments.

Qualifications

• Bachelor’s degree or equivalent commensurate experience required.
• Minimum 5 years of residential mortgage loan processing and management experience.
• Detailed knowledge of processing, underwriting and closing procedures.
• Strong written and verbal communication, planning, and organizational skills.
• Demonstrated teamwork and customer service skills.
• Strong PC skills (MS Office) required, must have experience with mortgage origination systems, platforms tools and technology.
• Ability to motivate team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.