Vice President, Korean Marketing

Primary Job Duties

• Bring high net individuals who contribute to both gaming and non-gaming revenue.
• Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit.
• Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.
• Exhibit strong telemarketing skills to fill events and drive profitable resort revenue.
• Manage guest complaints and discrepancies efficiently and courteously.
• Interact with players in person, via telephone, email, text message, and written correspondence.
• Represent the property as a role model of customer service and professionalism.
• Aid convention sales and hotel operations in registering and checking patrons in.
• Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues.
• Participate in brainstorming and planning sessions for the Resort Relationship Marketing program.
• Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out.
• Safeguard the confidential nature of all departmental and company records.
• Approve casino credit and accept responsibility for collecting outstanding casino credit markers.
• Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments).
• Use personal devices for job-related tasks and review of company documents.
• Perform other duties as assigned.

  Qualifications

  • Fluent in English and Mandarin/Cantonese.
  • Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming/non-gaming revenue.
  • Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.
  • Able to perform multiple tasks simultaneously and meet/exceed revenue generation expectations and goals.
  • Able to work varied shifts, including nights, weekends, and holidays.
  • Effective communication skills in English, with a polished appearance and demeanor.
  • Excellent customer service skills.
  • Able to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
  • Preferred: Strong existing following of mass premium and high-end patrons.
  • Previous experience working in a large, luxury resort setting.
  • Resort Marketing or premium customer hosting experience.
  • Minimum Education And Experience: At least 21 years of age.
  • High school diploma or equivalent.
  • Minimum of ten years of experience in casino marketing.
  • Minimum of three years of leadership/management experience in a related field.