Vice President, Global Services
What You Will Experience In This Position
Define and execute a multi-year global growth strategy to expand services and aftermarket revenue, margin, and customer lifetime value.
Own the end-to-end post-sales experience (excluding customer care) with full P&L responsibility.
Identify new market opportunities driven by data center growth, electrification, automation, and sustainability mandate.
Lead a comprehensive global service and aftermarket portfolio, including:
- Commissioning and installation support
- Preventive, predictive, and condition-based maintenance
- Spare parts, repairs, rebuilds, and upgrades
- Digital, connected, and subscription-based services
- Performance optimization, energy efficiency, and lifestyle modernization
Drive service attachment, long-term service agreements (LTSA), and outcome-based service models.
Champion continuous improvement across field operation, tooling, diagnostics, and talent capablity.
Partner closely with Sales, Product Management, Marketing, Supply Chain, and Customer Care to align strategy and execution.
Translate customer uptime, sustainability, and performance optimization objectives into differentiated service offering.
Build and lead a global services organization with expertise in data center thermal systems, industrial cooling, and controls and digital diagnostics.
Develop globally consistent capabilities while enabling regional agility.
Qualifications
Bachelor's degree in engineering, business, or related field required.
10+ years of senior leadership experience in global services, aftermarket, or industrial businesses.
Experience in the data center or HVAC industry preferred.
Proven success scaling service or aftermarket P&L within a manufacturing or industrial environment.
Strong strategic, financial, and operational leadership skills.
Strong Salesforce.com experience required.
Demonstrated ability to quickly learn, adopt and leverage emerging technologies and digital tools to improve business performance and accelerate decision-making.
Experience with connected products, predictive maintenance, or subscription-based services preferred.
Willingness to travel globally, up to 40%.