Vice President, Commercial Operations

About the role

We are seeking a Vice President of Commercial Operations to own, scale, and continuously improve the operating system that powers Omada’s B2B2C go-to-market engine. This leader will have a proven track record in leading complex commercial operations in a high growth company. They will oversee several core functions—Revenue Operations, Commercial Business Systems, Commercial Effectiveness, Commercial Planning—and will be accountable for delivering a predictable, high performing commercial business field organization, and systems and processes that can scale with the pace and complexity of a public, high-growth company.

Responsibilities

• Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth across our B2B and B2B2C channels.
• Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters, success metrics, and operating rhythms that elevate the performance and engagement of the broader commercial team.
• Provide overarching leadership and accountability for Commercial Enablement and Effectiveness, partnering closely with the Senior Director to set vision, priorities, and success metrics that elevate field performance across segments.
• Lead and integrate Revenue Operations, Commercial Effectiveness (enablement), and Enrollment Forecasting into a cohesive, high-performing organization with clear charters, success metrics, and operating rhythms.
• Deliver a predictable, dependable, and accurate sales and enrollment forecast that is trusted across all layers of the organization and tightly linked to financial planning, care teams and supply chain.
• Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights, rep productivity, and GTM decision-making, while establishing clear governance for data quality, model usage, and change management across the commercial organization.
• Serve as the Commercial Operations voice on CXLT, helping translate company strategy into clear commercial plans, KPIs, and execution frameworks; proactively surface risks, tradeoffs, and opportunities.
• Design and run the governance and cadences that underpin commercial performance (QBRs, pipeline reviews, forecast calls, go-to-market initiative reviews), ensuring meetings drive decisions, accountability, and insight.
• Partner with Finance and Commercial leadership on annual and long-range planning processes, including quota setting, territory design, headcount planning, and investment cases for new markets and products.
• Oversee the design, administration, and governance of sales compensation plans in partnership with People and Finance, ensuring alignment with company strategy and field productivity.
• Drive continuous improvement of our commercial tech stack (Salesforce, sales productivity tools, enablement platforms, forecasting systems), evaluating and implementing platforms that improve data quality, insight, and efficiency.
• Champion a culture of experimentation, measurement, and learning within Commercial Operations, using data and customer insights to refine processes, playbooks, and training over time.

Requirements

• Bachelor’s degree in Business, Engineering, or related field required; Master of Business Administration (MBA) or equivalent preferred.
• 15+ years of progressive experience in commercial, revenue, or sales operations, with at least 5–7 years leading multi-disciplinary operations teams in a high-growth, B2B or B2B2C environment.
• Demonstrated success operating in both scaled public companies and fast-paced growth environments, ideally within healthcare, digital health, health tech, or a similarly complex, regulated industry.
• Deep expertise in sales forecasting, pipeline analysis, and commercial performance management, including building forecasting and reporting frameworks that are trusted at board and executive levels.
• Proven track record leading Revenue Operations and/or Commercial Effectiveness functions, including ownership of sales compensation, sales methodology, enablement programs, and GTM tooling.
• Strong understanding of cross-functional interdependencies between Sales, Marketing, Customer Success, Product, Finance, and Operations in delivering a clear and accurate commercial forecast.
• A high degree of systems fluency: expert-level comfort with Salesforce and sales productivity tools, experience integrating data from multiple systems to drive insights and decision-making.
• Experience innovating with AI and data-driven technologies in commercial or revenue operations, including using AI to optimize forecasting, enablement, or sales productivity, and thoughtfully managing change as these tools are adopted across the team.

Qualifications

• Strategic thinker with a strong ability to translate long-term business strategies into multi-year plans, lean into both strategy and execution, and navigate the organization through ambiguity, market change, and competing priorities.
• Culture builder who cultivates trust, leads with Omada’s values, and inspires teams by connecting commercial priorities to our mission and the impact we have on partners and members.

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions

Pay

Competitive salary with generous annual cash bonus

Schedule

Remote first work from home culture