Vice President, Commercial Operations

About the role

TransUnion's Commercial Operations team translates operational capabilities into measurable revenue outcomes across its global business. This role, reporting to the EVP, Global Customer Care & Servicing Operations, operates within a global structure aligned to enterprise strategy and growth objectives.

Responsibilities

• Define and execute a global commercial operations strategy and multi-year roadmap that directly ties operational capabilities to revenue growth and margin expansion
• Build and scale enterprise operating models (e.g., RACI, processes, KPIs) that enable consistency, speed to market, and high-quality customer outcomes across regions
• Partner cross-functionally with Sales, Product, Finance, Legal, and Technology to align offerings, priorities, and execution against revenue targets
• Establish and operationalize revenue enablement frameworks, including pipeline development, conversion improvement, and renewal/expansion strategies
• Develop and publish operational performance dashboards to track revenue contribution, customer demand, and service KPIs
• Lead global transformation initiatives to improve operating efficiency, scalability, and commercialization of services
• Ensure delivery of operational services meets defined SLAs and implement escalation frameworks to mitigate risk and performance gaps
• Standardize and replicate service models globally to enable faster deployment of commercial solutions across markets
• Oversee compliance, governance, and customer experience commitments across contracts, service delivery, and regional operations
• Drive cross-functional alignment and executive communication to influence decision-making and achieve enterprise-wide outcomes

Requirements

• 10–15+ years of experience in Commercial Operations, Revenue Operations, or Sales Operations with global scope
• Proven track record of operating model design and process reengineering
• Expertise in pricing, packaging, revenue governance, and commercial analytics
• Advanced degree in business, management, or related field

Qualifications

• Experience with incident response management environments
• Exposure to commercialization of agent-based or service-driven offerings
• Advanced executive storytelling and communication skills
• Experience leading large-scale transformation or change management initiatives
• Familiarity with global operating models across multiple regions

Skills

• Experience with CRM (Customer Relationship Management) systems and CPQ (Configure, Price, Quote) tools
• Bi (Business Intelligence) tools and data analytics capabilities
• Contact center platforms and operational workflow systems
• Data literacy including attribution and billing systems

Benefits

At TransUnion, we offer a comprehensive benefits package designed to support every aspect of your life. This includes health, protection, family, future, wellness, and community components. We also provide resources for professional development and personal growth.

Pay

The U.S. base salary range for this position is $193,500.00 - $406,500.00. Actual compensation is based on various factors including education, training, work experience, job-related skills, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.