Vice President, Client Enablement

This role is located in Pittsburgh, PA.

About the role

In this role, you’ll make an impact in the following ways:

• Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
• Coaches and guides on project management.
• Serves as an escalation point for complex issues.
• Advises and guides clients on appropriate solutions and shepherds through to resolution.
• Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
• Participates with team in activities that align with their functional objectives.
• Adheres to team standard operating procedures.
• Tracks and reports on results and outcomes for client implementations and projects.
• Understands team metrics and dashboards.
• Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
• Resolves complex client onboarding/transition/conversion issues.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience and at least 3-5 years of project management experience preferred.
• Applicable local/regional licenses or certifications as required by the business.

About the team

At BNY, our culture speaks for itself. Check out the latest BNY news at BNY Newsroom & BNY LinkedIn.

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

• Eligibility for an annual discretionary incentive award.
• 401(k) plan enrollment.
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Various paid time off benefits, such as vacation and sick time, dependent on the position offered.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.