Vice President

About This Role

Company: BlackRock Financial Management, Inc.
Job Title: Vice President
Location: 50 Hudson Yards, New York, NY 10001

Job Duties

• Design and implement enterprise-grade unified communications systems.
• Oversee migration strategies from on-premise unified communications platforms to cloud-based solutions, ensuring minimal disruption and optimal performance.
• Manage regional and global unified communications projects, including direct inward dialing (DID) porting, gateway upgrades, and E911 configuration across multiple geographies.
• Cook up cross-functional engineering efforts and maintain detailed project schedules and contingency plans.
• Maintain and update audit documentation trackers, including access control, authentication standards, and system architecture diagrams.
• Ensure compliance with internal policies and external regulatory standards through structured documentation and procedural reviews.
• Participate in vendor recertification and escalation processes to ensure service quality and alignment with business needs.
• Serve as an escalation point for critical incidents and coordinate resolution efforts across time zones.
• Provide technical input for contact center infrastructure, including CRM integration, voice recording, and workforce management systems.
• Document and maintain capability matrices for unified communications systems, highlighting subject matter expert roles, training resources, and system categorization.
• Facilitate knowledge sharing across global teams through structured documentation and training portals.
• Analyze compatibility and replacement strategies for legacy systems in alignment with Webex modernization efforts.
• Develop and document troubleshooting methodologies and integration workflows for third-party applications.

Qualifications

• Bachelor's degree or foreign equivalent in Electrical and Electronic Engineering, Computer Science, or related field, and 50 months of experience in job offered or closely related role.
• Requires five years of experience in the following:
• Cisco Unified Communications platforms including CUCM, Unity Connection, IM & Presence, and Expressway;
• Configuration and management of SIP trunks, SRST, CUBE, and voice gateways;
• VolP protocols including SIP, H.323, MGCP, RTP and SRTP;
• Video Conferencing Systems including Cisco Telepresence and Webex Room Kits;
• Design and Troubleshooting of QoS for voice and video traffic;
• Networking fundamentals including LAN/WAN, routing and switching, VLANs, ACLs, and NAT;
• Conducting network readiness assessments for UC deployments;
• Securing UC environments using TLS, SRTP, certificates, and firewall traversal techniques;
• Monitoring and Troubleshooting tools including Cisco RTMT, and Wireshark;
• Performing root cause analysis and optimizing UC system performance.

Pay, Benefits & Schedule

Salary Range: USD$195,000.00 - USD$215,000.00
Benefits: Healthcare, leave benefits, retirement benefits, annual discretionary bonus, flexible time off (FTO).

BlackRock’s Hybrid Work Model

Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation.

Guidance on AI Use for Candidates

We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

Equal Employment Opportunity

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.