Vibee - Ticketing Coordinator

Job Summary

WHO ARE YOU? Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

WHO ARE WE?

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

THE ROLE

Vibee is seeking a motivated, organized and detail-oriented individual who thrives in a dynamic environment, and who is eager to learn and take on increasing responsibility over time as the Ticketing Coordinator. This role is crucial in supporting our Ticketing team to ensure accuracy and efficiency of events across all aspects of ticket operations. This position will provide hands-on experience across ticketing, guest experience, and large-scale event operations. The ideal candidate will be able to multi-task across several projects and be responsible for ticketing administration, data entry and ensuring accuracy of event information. This position reports to the Senior Ticketing Manager. This is a hybrid position.

Responsibilities

• Work within multiple ticket platforms for seat management, allocation, and reporting
• Collaborate with Ticketing Managers and the Senior Director of Ticketing to understand seating requirements and ensure event needs are met from time of order placement through event day execution
• Build event and package components within Vibee’s platform
• Maintain and track Ticketing Coordinator daily task checklists to ensure all responsibilities are completed on time. This includes monitoring websites and the Vibee ticketing system for accurate pricing, inventory, package details and event information
• Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
• Strategically troubleshoot issues related to ticket exchanges, relocations, order fulfillment and database management
• Handle high-stress, time sensitive tasks while maintaining attention to detail
• Distribute daily ticket sales reports to key stakeholders for each show
• Aid managers with multiple events simultaneously
• Assist with other duties as assigned by management

Qualifications

• Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
• Proven experience in a similar role, preferably within Ticket Operations, entertainment or the hospitality industry
• Familiarity in Google Suite, Microsoft Office, Airtable, and Asana
• Strong organizational, multitasking and time management skills
• Ability to work independently and manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Strong work ethic with a high level of responsibility in an ever-changing environment
• Ability to handle sensitive information with discretion while maintaining confidentiality
• Demonstrated ability to quickly and effectively resolve guest related issues
• Team player with the ability to collaborate effectively across departments
• Bachelor’s degree or equivalent experience