Ticketing Coordinator
Ticketing Operations & Coordination
Coordinate ticket sales activities and support customers with purchases, seating options, pricing, availability, and event details.
Assist with event builds, ticket inventory updates, pricing changes, and promotions within the ticketing system.
Monitor ticket sales and inventory to identify and escalate issues or discrepancies.
Ticketing System Management
Maintain accurate ticketing data by processing transactions, updating customer records, and auditing inventory in ticketing platforms.
Generate and review basic ticketing reports to support internal tracking and event performance.
Event & Box Office Support
Coincide with box office staff, venue teams, and event organizers to ensure ticketing readiness before and during events.
Support event-day ticketing operations, including troubleshooting system or access issues as needed.
Cross-Functional Collaboration
Partner closely with the Ticketing Manager and internal departments to improve ticketing processes and customer experience.
Provide feedback and insights on ticketing trends, recurring issues, and operational improvements.
Qualifications
- Education: Associate or bachelor's degree in a related field
- Experience: Prior experience in customer service or ticketing operations is preferred.
- Skills:
- Strong communication and interpersonal skills.
- Ability to work in a high-pressure, fast-paced environment.
- Proficiency in ticketing systems or customer management software.
- Excellent problem-solving abilities and attention to detail.
- Basic math skills for payment processing.
Report to
Ticketing Manager
Classification
Full-time, Exempt, Hybrid (In Office Tuesday, Wednesday, Thursday)
Salary Range
$50,000 - $55,000
Location
Nashville, TN
Benefits
- Health, Dental, Vision and Life Insurance
- Short term & Long term disability insurance
- FSA
- Paid time off and paid company holiday
- 401(k) plan with company match
Equal Opportunity Employer
TPR. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.