Veterinary Referral Coordinator

About the role

A Referral Coordinator ensures the effective, client-focused management of all referrals for the assigned Specialty Departments. As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Responsibilities

• Schedule new appointments for the assigned specialty ensuring DVM(s) have a record of new appointments.
• Resolve any case-related concerns prior to appointment.
• Maintain assigned specialty service(s) email and follow departmental email triage procedures.
• Gather pertinent information to ensure clients understand financial obligations.
• Act as the primary point of contact for clients and potential clients in their assigned specialty service(s).
• Perform post-procedural and post-surgical phone call follow-up with clients.
• Receive, process, and fill prescription requests, with DVM approval, for assigned specialty services.
• Work with primary DVMs regarding requests and routine questions.
• Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
• Ensure necessary communication regarding treatment is provided timely and documented appropriately.
• Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Requirements

This position requires a professional, customer-service-oriented individual with strong organizational skills and the ability to manage multiple tasks efficiently. Experience in veterinary referral coordination or a related field is preferred but not required. A high school diploma or equivalent is required, along with a valid driver's license and reliable transportation.

Qualifications

Knowledge of veterinary medicine and familiarity with specialty departments is beneficial. Strong communication and interpersonal skills are essential, as is the ability to handle sensitive and confidential information.

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to prioritize and manage multiple tasks simultaneously
• Familiarity with veterinary terminology and protocols
• Basic computer skills, including proficiency in Microsoft Office applications

Benefits

Comprehensive medical, dental, vision, 401(k), paid parental leave, and more. Annual CE allowance, free training, and access to 2,000+ medical journals. Licensure, VTNE, and VTS support. Company-paid disability coverage. Mental health support, including 12 free therapy sessions annually. Pet insurance, associate discounts, scrub allowance, and referral bonuses.

Pay

$25.40 - $33.50 / hour. Pay band is dependent on experience and advancement through our competency assessment tool.

Schedule

Weekdays, 4x10 hour shifts.