Veterinary Referral Coordinator

About the role

A Referral Coordinator ensures the effective, client-focused management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients managing their referral from originating appointment through close of case.

Responsibilities

• Schedule new appointments for the assigned specialty ensuring DVM(s) have record of new appointments.
• Resolve any case-related concerns prior to appointment.
• Maintain assigned specialty service(s) email and follow departmental email triage procedures.
• Gather pertinent information to ensure client understands financial obligations.
• Act as primary point of contact for clients and potential clients in their assigned specialty service(s).
• Work with primary DVMs regarding requests and routine questions.
• Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
• Ensure necessary communication regarding treatment is provided timely and documented appropriately.
• Provide support to clinical staff in order to facilitate the administrative components of clinical referrals for various services.

Qualifications

• Professional, customer-service oriented demeanor.
• Experience in a veterinary referral setting preferred but not required.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite.

Skills

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize.
• Proficiency in scheduling and email management systems.

Benefits

BluePearl offers a comprehensive benefits package including:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401(k) and retirement planning.
• Paid time off and floating holiday plans.
• A regional licensed social worker for support.

Pay

The pay range for this position is $22.00 - $25.50 per hour, depending on experience and advancement through our competency leveling system.

Schedule

Flexible work schedules are offered to accommodate the needs of the team and the patients.