Veterinary Receptionist- West Columbia, SC

Sunset Animal Clinic is a well-established practice committed to unparalleled patient care and exceptional customer service. We’re a supportive team that believes in a “better together” philosophy and invests in training and education so our staff can continue providing top-notch care to every patient and client.

About the role

As a teaching hospital, we offer the opportunity to work in an environment that cares for more than just dogs and cats. Our team treats exotic pets too, making every day a little different and giving our staff plenty of opportunities to keep learning.

• Greet clients and patients with warmth and professionalism
• Check clients and patients in and out while ensuring information is complete and accurate
• Answer and manage a multi-line phone system calmly and efficiently
• Schedule appointments and help maintain an organized hospital calendar
• Manage client and patient records accurately
• Process invoices and collect payments
• Communicate hospital information, policies, and next steps clearly to clients
• Respond to client questions with compassion and professionalism
• Coordinate with doctors, technicians, assistants, and fellow receptionists to support efficient patient flow
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative tasks and medical record requests as needed
• Jump in and help the team wherever needed to keep the day running smoothly

Requirements

• Previous veterinary experience is a plus
• Strong customer service and communication skills
• A warm, professional, and welcoming approach to client interactions
• Comfort managing multiple phone lines and competing priorities
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Confidence working with computers and learning veterinary practice-management software
• Compassionate communication skills, especially during sensitive or emotional situations
• A collaborative, team-first mindset
• Reliability, professionalism, and a willingness to learn
• A positive attitude and genuine passion for helping pets and the people who love them

Why join us

• A supportive “better together” culture where teamwork truly matters
• A teaching-hospital environment that encourages learning and professional growth
• Opportunities to work with clients and patients ranging from dogs and cats to exotic pets
• Leadership that values education and invests in developing its team
• A compassionate workplace where your contributions are appreciated
• A team committed to exceptional patient care and outstanding client service
• Opportunities to expand your veterinary knowledge and client-service skills
• A workplace where questions are welcomed and learning is encouraged

Benefits

Financial Benefits

• Competitive pay
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Quarterly Team Rewards Bonus Program

Wellness Benefits

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth

• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Schedule

Full-time schedule; specific days and hours to be discussed during the interview process. No weekends.