Veterinary Receptionist - Columbia, MO

Horton Animal Hospital Northeast is a well-established, five-doctor hospital with a strong community reputation, known for caring for pets through every stage of life. We offer advanced equipment and services, including ultrasound, digital radiology, laser therapy, in-house laboratory equipment, and advanced patient monitoring. Our hospital is committed to outstanding client service and patient care, with meaningful partnerships with local rescue and animal-welfare organizations.

About the role

As a Veterinary Receptionist, you will be the face of our practice, playing an important role in every client and patient experience. You’ll help strengthen our reputation in the community by creating a warm welcome, providing exceptional service, and supporting pets and their families throughout every stage of care.

Responsibilities

• Welcome clients and patients with warmth, empathy, and professionalism.
• Manage multiple phone lines and respond to client questions clearly and courteously.
• Schedule appointments and help coordinate the hospital’s daily calendar.
• Complete client follow-ups and communicate important information promptly.
• Process payments and assist clients during check-in and check-out.
• Help clients with pet food, medications, and other supply purchases.
• Update patient charts and maintain accurate client and patient information.
• Keep the reception area clean, organized, comfortable, and welcoming.
• Communicate with veterinarians, technicians, and other team members to support efficient hospital operations.
• Create a positive experience for every pet and person who contacts or visits the hospital.

Requirements

• A genuine love of animals and commitment to their welfare.
• Previous customer service experience.
• Excellent communication and interpersonal skills.
• A calm, friendly, and professional telephone presence.
• Strong organizational and multitasking abilities.
• The ability to manage competing priorities in a busy hospital environment.
• Excellent attention to detail when updating records and documenting communication.
• A positive attitude and collaborative, team-first mindset.
• Compassion and empathy for clients during both joyful and difficult moments.

Veterinary reception experience is a plus but not required.

Benefits

Financial Rewards that Grow with You

• A flexible approach to compensation that reflects your skill set and future performance.
• 401(k) matching & Roth Retirement Savings Plan.
• Flexible Spending Account (full-time only).
• 529 Savings Plan.
• Tuition Support Program (full-time only).
• Referral Bonus Program.

Wellness & Peace of Mind

• Health insurance including medical, dental, and vision (full-time only).
• Supplemental insurance options (accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance).
• Paid parental leave (up to three weeks of full pay for the birth or adoption of a child for full-time employees after one year of service; does not apply in states with paid family leave programs).
• Sick Time / Paid Time Off.
• Free or discounted lab work for employee pets.
• Pet discounts on services and products.
• Pet food discount program.

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.

Lifestyle Perks You’ll Appreciate

• A consistent weekday schedule with rotating Saturday mornings.
• Six paid holidays (full-time only).
• Employee Assistance Program.
• Employee discount program.

Schedule

Full-time, Monday through Friday with rotating Saturday mornings.