Veterinary Receptionist - Spartanburg, SC

About the Role

Spartanburg Animal Clinic is seeking an experienced Veterinary Receptionist to join our friendly and professional team in Spartanburg, South Carolina. As the first point of contact for our clients, you will play an important role in creating a welcoming experience, coordinating communication, and helping each day run smoothly for our patients, clients, and medical team.

For more than 100 years, our hospital has served generations of local pet owners and established itself as a trusted resource within the community. We are a well-established small animal practice providing high-quality care to dogs and cats, with a strong focus on preventive medicine, client education, and Fear Free handling.

Why You'll Love It Here

• Join a respected veterinary hospital with more than a century of service to the community
• Work with a talented team of veterinarians and support professionals
• Build lasting relationships with clients and their pets
• Be part of a fun, professional, and team-oriented environment
• Support a hospital focused on preventive care and client education
• Work in a practice committed to compassionate, Fear Free patient handling
• Enjoy a flexible full-time schedule
• Receive support through professional development and continuing education
• Build your veterinary knowledge and client service skills
• Take advantage of career advancement opportunities
• Enjoy generous employee pet care benefits
• Live and work near the restaurants, arts, outdoor recreation, and natural beauty of Upstate South Carolina

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Serve as a primary point of contact for clients in person and by phone
• Answer incoming calls and respond to client questions
• Schedule appointments and manage daily hospital calendars
• Help prioritize scheduling needs and route medical concerns appropriately
• Check clients and patients in and out for appointments
• Process payments and provide receipts
• Review invoices and help answer basic billing questions
• Maintain accurate client and patient information
• Enter and update information in the hospital's practice management software
• Document client communication clearly and accurately
• Communicate appointment instructions, hospital policies, and service information
• Coordinate information between clients and the medical team
• Assist with medical record requests and general administrative tasks
• Maintain confidentiality of client and patient information
• Help manage client expectations during busy or stressful situations
• Maintain a clean, organized, and welcoming reception area
• Support veterinarians, technicians, assistants, and fellow reception team members
• Help maintain an efficient front-desk and hospital workflow
• Create a positive experience for every client and patient

Requirements

• Previous experience in a veterinary or medical receptionist role
• Experience with ezyVet is preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• The ability to multitask in a fast-paced environment
• Confidence managing multiple calls, appointments, and responsibilities
• Comfort using computers and learning veterinary software
• Strong attention to detail and accurate data-entry skills
• A warm, professional, and approachable demeanor
• Compassion for pets and the people who care for them
• The ability to remain calm and empathetic during emotional situations
• A responsible, dependable, and proactive work style
• A positive attitude and team-first approach
• Strong problem-solving and client service skills
• A willingness to learn and continue developing professionally
• A commitment to creating an excellent client experience

The Extras You'll Actually Feel

At Spartanburg Animal Clinic, reception is about more than answering phones and scheduling appointments. You will be an essential connection between pet owners and the medical team, helping clients feel informed, supported, and confident throughout their visit. You will work with families during many different moments, from welcoming a new puppy or kitten to helping a concerned client navigate an unexpected medical issue. Your ability to listen carefully, communicate clearly, and remain organized will directly shape the experience of every person and pet who enters our hospital.

You will also join a practice with deep roots in the community and a team that values professionalism, compassion, and collaboration. With more than a century of service behind us, we are proud of our history and equally committed to creating opportunities for our team members to learn, grow, and build rewarding veterinary careers.

Outside of work, Spartanburg offers the welcoming feel of a close-knit community with the conveniences of a growing city. The area features a vibrant downtown, local restaurants and coffee shops, art galleries, live music, hiking trails, nearby lakes, and easy access to the Blue Ridge Mountains. Greenville, Asheville, and Charlotte are also within driving distance.

Benefits

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
• Paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Training and support with veterinary software
• Career advancement potential
• Opportunities to expand your veterinary knowledge and client service skills

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Employee discount program
• Flexible full-time scheduling
• Supportive and collaborative workplace culture
• Meaningful work helping pets and their families
• Access to nearby hiking, lakes, arts, restaurants, and the Blue Ridge Mountains
• Convenient location near Greenville, Asheville, and Charlotte
• Healthy work-life balance

Pay

Salary is negotiable and based on experience.

Schedule

• Monday - Friday flexible schedule
• Occasional Saturdays
• No Sundays