Veterinary Receptionist - Swing Shift

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Always offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Schedule

Afternoon, Evenings, and Weekends

Pay

$17.00 - $26.00 / hour. This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

Benefits

• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• Leveled skillset advancement system to move up in level as you gain more skills and experience.
• Talent development programs and leadership workshops.
• Endless opportunities to advance in your career as a member of Mars Veterinary Health.
• Annual continuing education allowance, free continuing education sessions, BluePearl University for training, and access to over 2,000 medical journals.
• Medical, dental, vision, and life insurance options.
• Flexible work schedules.
• 401k and retirement planning.
• Paid time off and floating holiday plans.
• Family-like culture and collaborative team environment.