Veterinary Receptionist - Daytime, Swing Shift, and Overnights available

Department: ReceptionistsLocation: Dunwoody, Georgia Description Now Hiring for Our Brand-New Hospital Opening Fall 2026 Dogwood Veterinary Specialty and Emergency – Dunwoody 4500 N. Shallowford Road | Dunwoody, GA 30338 Help Build Something Exceptional from Day One Dogwood Veterinary Specialty and Emergency is expanding. Following the success of our flagship Marietta hospital, we are excited to open our second Specialty and Emergency Veterinary Hospital in Dunwoody, Georgia this Fall. We are actively seeking experienced Veterinary Receptionists, Client Service Representatives (CSRs), Veterinary Client Care Specialists, and Veterinary Front Desk Professionals to become part of our founding Client Service team. This is not an entry-level opportunity. We're looking for compassionate veterinary professionals who thrive in fast-paced environments, communicate with confidence and empathy, and understand the critical role the front desk plays in supporting exceptional patient care. As one of the first people clients meet during some of the most stressful moments of pet ownership, you'll help create a welcoming, organized, and compassionate experience from arrival through discharge. Now Hiring for Multiple Full-Time Shifts We are currently hiring for:First Shift (Days)Swing Shift (Afternoons and Evenings)Overnight ShiftPlease indicate which shift(s) you are most interested in supporting when you apply. Weekend and holiday rotations are required as part of our 24-hour Emergency and Specialty Hospital. Why Join Dogwood Veterinary Specialty and Emergency? Our Dunwoody hospital will provide advanced veterinary care through:Emergency and Critical CareInternal MedicineSurgeryNeurologyMedical OncologyCardiologyRadiologyDermatology As a member of our Client Service team, you'll collaborate closely with board-certified specialists, emergency clinicians, technicians, assistants, and hospital leadership to deliver an outstanding client experience while supporting advanced veterinary medicine. What You'll Do Client Service and CommunicationWelcome clients and patients with professionalism, compassion, and empathyAnswer multi-line phone systems while prioritizing emergency situationsSchedule specialty consultations, emergency visits, rechecks, and follow-up appointmentsProvide timely updates regarding hospital workflow, patient status, and estimated wait timesAssist clients through emotionally challenging situations with professionalism and kindnessHospital OperationsRegister patients and accurately obtain medical histories and client informationMaintain complete and accurate electronic medical recordsCoordinate communication between clients and the medical teamProcess invoices, payments, estimates, and financial transactions accuratelyAssist with prescription pick-ups and client documentationReferral and Specialty CoordinationSupport scheduling across multiple specialty departmentsCoordinate incoming referrals and specialty appointmentsEnsure medical records and referral documentation are completeHelp facilitate seamless communication between referring veterinarians, specialists, and clientsTeam CollaborationPartner with veterinarians, technicians, assistants, and leadership to maintain efficient hospital workflowMaintain a clean, organized, and welcoming reception areaIdentify workflow improvements that enhance the client experienceSupport a collaborative and positive hospital culture What We’re Looking For This is a fast-paced, client-facing role requiring exceptional communication, organization, and multitasking skills. Required QualificationsHigh School Diploma or GEDMinimum 2 years of experience as a:Veterinary ReceptionistVeterinary Client Service RepresentativeVeterinary Client Care SpecialistVeterinary Front Desk ProfessionalMedical ReceptionistHealthcare Client Service RepresentativeStrong customer service and communication skillsAbility to multitask while maintaining accuracy and professionalismComfortable supporting clients during emotional and high-pressure situationsReliable attendance and strong organizational skillsHighly PreferredPrevious Emergency or Specialty Veterinary Hospital experienceFamiliarity with veterinary terminologyExperience using veterinary practice management softwareExperience working in a high-volume veterinary or medical environmentBilingual English and Spanish is a plusPhysical and Work Environment Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Team members should be able to:Sit, stand, and walk for extended periods throughout the workdayFrequently bend, reach, and move throughout the hospitalOccasionally assist with lifting items up to 50 poundsComfortably work around animals of varying sizes and temperamentsWork in an environment with exposure to animal dander, fur, saliva, blood, urine, cleaning products, disinfectants, and veterinary-related odorsRemain calm and professional during emergency situations while managing multiple priorities Why Join Dogwood Veterinary Specialty & Emergency? Dogwood Veterinary Specialty and Emergency proudly partners with Innovetive Petcare, providing our team members with resources that support professional growth, career development, and overall wellbeing. Comprehensive Full-Time BenefitsCompetitive compensation based on experienceMedical, Dental, and Vision Insurance401(k) with Company MatchPaid Time OffPaid HolidaysLife InsuranceShort-Term and Long-Term Disability CoverageEmployee Assistance ProgramCalm Health Mental Wellness ResourcesRocket Lawyer Legal ServicesEmployee Pet Care DiscountsContinuing Education and Professional Development OpportunitiesLeadership Development ProgramsCareer advancement throughout the Innovetive Petcare network of specialty, emergency, urgent care, and general practice hospitalsWhy Dogwood? Exceptional veterinary medicine starts with exceptional people. Our Client Service team is more than a front desk. They are advocates, communicators, problem-solvers, and trusted members of the hospital team who help guide clients through some of the most important moments in their pets' lives. If you're looking for an opportunity where your experience is valued, your professional growth is supported, and your work makes a meaningful impact every day, we'd love to meet you. Apply Today When submitting your application, please let us know which shift(s) you're most interested in supporting: First Shift, Swing Shift, or Overnight. Join Dogwood Veterinary Specialty and Emergency and become a founding member of a team dedicated to delivering exceptional specialty medicine, outstanding client service, and compassionate care to pets and their families throughout the Atlanta community.