Veterinary Receptionist - Day Shift

BluePearl Pet Hospital in Queens, NY is seeking a compassionate, organized, and motivated Veterinary Receptionist to join our team.

Schedule

Sun-Wed, 8am-6pm

Pay

$21.50 - $29.50 per hour, dependent on experience and advancement through our competency assessment tool. Competitive shift differentials are offered for eligible hours worked:

• Mon – Fri: 6pm to 8am = $4.50 shift differential (4-hour minimum)
• Sat & Sun: 8am to 6pm = $4.50 shift differential
• Sat & Sun: 6pm to 8am = $8.00 shift differential

Responsibilities

• Greet each individual with warm, professional acknowledgement and friendly eye contact whenever the hospital entry door opens.
• Maintain a friendly smile, confident eye contact, and an approachable demeanor.
• Listen compassionately and attentively to clients and their concerns.
• Communicate clearly, calmly, and at an appropriate pace, both in person and over the telephone, ensuring information is easily understood.
• Immediately assess each client’s needs upon arrival, as well as the pet’s general condition.
• Determine whether an emergency arrival requires a “stat” response or is considered a standard emergency.
• Respond to non-patient calls and visitors and connect them with the appropriate team member.
• Confirm all appointments in advance and ensure clients receive accurate information regarding appointment preparation and pet care requirements.
• Provide emotional support and appropriate resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during the handling of pet remains, ensuring the process is complete, accurate, and compassionate.

About the Role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off (PTO)
• Paid parental leave
• Annual continuing education (CE) allowance
• Free training and access to 2,000+ medical journals
• Licensure, VTNE, and VTS support
• Company-paid disability coverage
• Mental health support, including 12 free therapy sessions annually
• Pet insurance and associate discounts
• Scrub allowance
• Referral bonuses