Veterinary Receptionist - Day Shift

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are essential to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Requirements

You must be able to function calmly and compassionately in emotionally challenging situations. You should be able to communicate clearly and effectively both in person and on the telephone. You must be able to multitask and prioritize tasks efficiently.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or receptionist role preferred.
• Ability to work flexible hours including evenings and weekends.
• Strong organizational and communication skills.
• Ability to handle stressful situations with professionalism and empathy.

Skills

• Excellent verbal and written communication skills.
• Ability to handle stressful situations with professionalism and empathy.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Talent development programs and leadership workshops.
• Annual continuing education allowance and access to over 2,000 medical journals.
• A regional licensed social worker for career guidance and support.

Pay

$18 - $20 per hour based on experience.

Schedule

Flexible schedule with potential for evening and weekend shifts.