Veterinary Receptionist (PT)

About the Role

Joining Veterinary Urgent Care Center Worcester means becoming part of a medical mission focused on providing exceptional, high-acuity care when pets need it most. Our dedication to patient welfare and client satisfaction is deeply appreciated by the community, reflected in our excellent 4.9-star Google rating. We are actively seeking veterinary professionals ready to commit to excellence and become core members of our collaborative team.

Our urgent care environment is specifically calibrated for rapid diagnostics and intervention, offering a challenging yet highly rewarding medical setting. Our focus is purely on emergency and critical care, allowing you to quickly refine your expertise in complex cases. Though we are a localized center, our access to expertise is expansive; our veterinarians can readily consult with internal specialists across the network, ensuring every patient benefits from a deep collective knowledge base. We emphasize clear, evidence-based protocols, allowing our teammates to work confidently alongside dedicated professionals who share your high medical standards.

Worcester, Massachusetts, stands as New England's second-largest city and offers a dynamic blend of history, education, and innovation. Situated centrally, Worcester provides an ideal lifestyle that balances urban amenities—including top universities, cultural institutions, and an emerging culinary scene—with easy access to the beautiful natural landscapes of the region.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Support for career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About the Organization

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.