Veterinary Receptionist (PT or FT)

About the role

This role is a full-time or part-time Client Care Representative position at CoastView Veterinary Hospital. The ideal candidate will have weekend availability and possess strong communication and organizational skills.

Responsibilities

• Create exceptional first impressions by warmly greeting clients and their pets
• Manage multi-line phone systems, gather and document important information, and communicate pet care instructions clearly and compassionately
• Schedule, confirm, and manage appointments efficiently, handling check-ins and check-outs with proper documentation
• Alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated
• Maintain an inviting, clean, and organized reception area to enhance the client and pet experience

Requirements

• High School Diploma/GED or equivalent
• At least 1 year of experience in a customer service role in an animal hospital
• Familiarity with veterinary terminology and protocols
• Ability to handle high volume, high stress cases professionally
• Proactive appointment scheduling and confirmation calls
• Able to maintain and update any required documents or medical records
• Comply with rigorous hospital standards for cleanliness and organization
• Able to accurately handle deposits and financial transactions
• Able to accurately educate clients on veterinary services and best practices for animal care

Qualifications

• Weekend availability
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficiency in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Able to maintain any required documents or medical records
• Able to uphold rigorous hospital standards for cleanliness and organization
• Able to accurately handle deposits and financial transactions
• Able to accurately educate clients on veterinary services and best practices for animal care

Skills

• Excellent communication skills
• Organizational abilities
• Genuine love for animals
• People skills

Benefits

• Competitive Pay: $18.00 - $21.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• An inclusive and welcoming team environment

Pay

$18.00 - $21.00 per hour, commensurate with experience

Schedule

Full-time or part-time positions available