Veterinary Receptionist

About the role

BluePearl Pet Hospital in NE Portland (Hollywood) is seeking an experienced, full-time Veterinary Client Service Coordinator to join our daytime team!

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens.
• Offer warm and professional acknowledgement to each client.
• Ensure each client receives the care and attention they need.
• Function calmly and compassionately in emotionally challenging situations.
• Greet and make friendly eye contact every time our hospital entry door opens.
• Make a friendly smile and maintain strong eye contact.
• Offer a compassionate and approachable demeanor.
• Assess the rare needs and general conditions of each client and pet immediately upon arrival.
• Determine if an emergency arrival is a "stat" or "standard" emergency.
• Connect non-patient calls or visitors to the appropriate team member.
• Confirm all appointments in advance, ensuring clients receive accurate information about their pet's preparation for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains, ensuring a complete, accurate, and compassionate process.

Requirements

Excellent customer service professional with the ability to offer guidance, comfort, and support.

Looking for an opportunity to work with some of the greatest veterinary medicine professionals in a collaborative environment.

Qualifications

• Experience in a veterinary setting preferred.
• Ability to function calmly and compassionately in emotionally challenging situations.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.
• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills
• Emotional intelligence
• Communication skills
• Time management
• Computer proficiency

Benefits

Trupanion pet insurance and discounts for pet treatments, procedures, and food.

Talent development programs and leadership workshops.

Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals.

Resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.

Pay

$20 - $28 / hour

Schedule

Wednesday–Saturday, 9:00 AM – 7:00 PM