Veterinary Receptionist (Part-Time)

About the role

VCA Milwaukee Emergency Center for Animals (MECA) is a 24-hour emergency and critical care hospital that has been serving the Milwaukee community for over 10 years. The individual filling this position will serve as the face of the hospital, and is the first point of contact for all pet owners, patients and referring veterinarians. The main functions of this position are to greet clients and their pets as they enter the hospital, answer incoming phone calls, direct all hospital communications appropriately, maintain client and patient records, handle client concerns according to established guidelines, and complete payment transactions for veterinary services.

Schedule

This is a part-time opportunity; possibility for full-time can be discussed upon interview: 20 to 30 hours per week. Morning shift, 6:00 am–4:00 pm. Must work a minimum of two weekends per month. Rotating holiday schedule.

Responsibilities

• Greet clients and their pets as they enter the hospital
• Answer incoming phone calls and direct all hospital communications appropriately
• Maintain client and patient records
• Handle client concerns according to established guidelines
• Complete payment transactions for veterinary services

Requirements

• Excellent written and verbal communication
• Superior customer service abilities
• Proficient in use of computers and multi-line phone system
• Reliable and dependable attendance
• Ability to handle money accurately and honestly
• Sound decision making and multi-tasking skills
• Ability to remain calm under pressure or in stressful circumstances

Benefits

• Competitive wages
• Generous pet care and product discounts
• 401(k) plan with company match
• Innovative health and wellbeing programs