Veterinary Receptionist (Part-time)

Why Join Our Team Paso Robles Veterinary Medical Clinic has been a cornerstone of exceptional pet care for the Paso Robles and North County communities since 1962. We're a dedicated family of skilled veterinarians, compassionate technicians, and true animal lovers committed to helping pets live their healthiest, happiest lives. At Paso Robles, we believe great veterinary care starts with strong relationships. We take pride in offering personalized care plans that reflect each pet's unique needs while working closely with clients to fit their budgets and lifestyles. The trust we've built with generations of local pet families is at the heart of our practice. What Sets Us Apart Community Legacy: Over 60 years of trusted service to the Paso Robles areaRelationship-Focused: Building meaningful connections with patients and clientsPersonalized Approach: Individualized medicine tailored to each pet's specific needsFamily Atmosphere: Collaborative, supportive team that treats each other like familyGenerational Trust: Serving multiple generations of pet owners in our community Join us at Paso Robles Veterinary Medical Clinic to experience a veterinary career where your impact extends beyond medicine to truly make a difference in the lives of pets and people through compassionate, personalized care. About This Role As a part-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders. Availability to work flexible hours, including Saturdays* What Success Looks Like Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice. Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately. Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation. Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated. Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets. What Makes You a Great Fit Providing a welcoming and professional first impression by greeting every client with efficiency and warmthAbility to multi-task and attend to multi-line phone systems and veterinary programsProficient in handling high volume, high stress cases while maintaining professionalismEfficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation callsMaintaining any required documents or medical recordsUpholding rigorous hospital standards for cleanliness and organizationAccurately handle deposits and financial transactions from clientsAccurately educate clients on veterinary services and best practices for animal care Education & Experience High School Diploma/GED or equivalent requiredMinimum of 1 year of customer service experience in a veterinary hospital, preferred but not requiredFamiliarity with veterinary terminology and protocols is preferredManage cash handling and financial transactions How We'll Support You Competitive Pay: $18.00 - $20.00 per hour, commensurate with experienceComprehensive Benefits: Health, dental, and vision insurance, plus 401k with company matchGrowth Opportunities: Continuing education and professional development supportWork-Life Balance: PTO and mental health assistancePerks: Employee discounts on services, a scrub allowance, and a referral programA Welcoming Team: We’re a hard-working and collaborative team where your voice matters! EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.