Veterinary Receptionist (Part-time)

Why Join Our Team Warm Hearts Pet Hospital is a full-service, community-loved animal hospital nestled in sunny Henderson, just minutes from the excitement of the Las Vegas Strip. We provide exceptional care for dogs, cats, rabbits, and more, offering everything from routine wellness and dental care to advanced surgical procedures and therapeutic laser treatments. Our modern facility is fully equipped with digital x-ray, ultrasound, surgical & therapeutic lasers, and more—giving our team the tools to practice at their best while focusing on what truly matters: the human-animal bond. Our supportive environment features long-standing staff and leadership that values every team member's voice and contribution. What Sets Us Apart Advanced Facility: State-of-the-art hospital with comprehensive diagnostic and treatment technologyTeam Stability: Supportive workplace with long-standing staff and collaborative cultureDiverse Medicine: Full-service care for multiple species including dogs, cats, and rabbitsPositive Environment: Fun, friendly, fast-paced setting where no two days are the sameCompassionate Approach: Delivering gold-standard care with a whole lot of heart Located in Henderson, voted one of America's safest cities and Nevada's top places to live, enjoy mild weather, outdoor adventure, and vibrant culture. Explore Lake Mead, Hoover Dam, and desert hiking trails, or unwind at local craft breweries, botanical gardens, and gourmet eateries—all with the excitement of Vegas nearby. About This Role As a part-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders. Must have a flexible schedule and be open to working Saturdays* What Success Looks Like Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice. Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately. Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation. Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated. Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets. What Makes You a Great Fit Providing a welcoming and professional first impression by greeting every client with efficiency and warmthAbility to multi-task and attend to multi-line phone systems and veterinary programsProficient in handling high volume, high stress cases while maintaining professionalismEfficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation callsMaintaining any required documents or medical recordsUpholding rigorous hospital standards for cleanliness and organizationAccurately handle deposits and financial transactions from clientsAccurately educate clients on veterinary services and best practices for animal care Education & Experience High School Diploma/GED or equivalent required1+ years of customer service experience in an animal hospital or related fieldFamiliarity with terminology and protocolsManage cash handling and financial transactions How We'll Support You Competitive Pay: $18.00 - $19.00 per hour, commensurate with experienceComprehensive Benefits: Health, dental, and vision insurance, plus 401k with company matchGrowth Opportunities: Continuing education and professional development supportWork-Life Balance: PTO and mental health assistancePerks: Employee discounts on services, a scrub allowance, and a referral programA Welcoming Team: We’re a hard-working and collaborative team where your voice matters! EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.