Veterinary Receptionist Manager / Client Service Representative Manager

Career growth opportunity! Santa Monica Veterinary Group is looking for an experienced, compassionate, and service-minded leader to manage our Client Service Representative team. As the CSR Manager, you will take the lead in managing and improving the day-to-day operations of the CSR team, ensuring excellent client care in every interaction. You’ll be responsible for overseeing scheduling, client communication, financial transactions, and the smooth operation of the front desk. Your role will include managing the team’s performance, providing coaching and feedback, developing training programs, and handling any escalated client concerns. You’ll work closely with the veterinary team to ensure seamless communication and a positive, professional environment for both staff and clients. Schedule And Compensation Compensation: $25 - $30 per hour, for each hour workedThis is a flexible full-time position, with availability needed Monday-Saturday. Full-time Benefits Package*: Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountPart-time team members may be eligible for limited benefits in accordance with company policy and state law Minimum Qualifications And Skill Set 3+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Instinct, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsTraining and mentorshipTeam schedulingMonitoring hospital flowComplaint resolution/client disputesAbility to remain calm, professional and solution-oriented during busy periods Why choose Santa Monica Veterinary Group? Santa Monica Veterinary Group is a 4-doctor small-animal hospital with 1 credentialed technician caring for dogs and cats. The freshly remodeled 2,300-square-foot hospital features 4 indoor exam rooms, an outdoor exam room, 2 surgical suites, 32 cages, 7 runs, a fenced outdoor area, and space for future expansion. The hospital offers general practice, urgent care, emergency services, dentistry, surgery, advanced diagnostics, and urgent-care cases, supported by an IDEXX lab. The culture is collaborative, inclusive, family-oriented, and flexible, with a 'no one left behind' mindset and strong support for learning. Located on a corner lot in beachside Santa Monica, the practice offers a vibrant coastal lifestyle with excellent dining, recreation, and access to Los Angeles. This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support. Pay Range $25—$30 USD Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business. Candidate Privacy Notice