Client Service Representative/ Veterinary Receptionist

Cocoa Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Responsibilities

• Manage a multi-phone line system while assisting in-person clients
• Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Schedule appointments and coordinate calendars
• Accurately process payments and maintain financial records
• Collaborate with a team to ensure smooth daily patient flow
• Remain calm, professional, and solution-oriented during busy periods

Requirements

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience is required
• Proficiency with veterinary practice management software, especially Pluse, preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management skills

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Pay

$16–$18 per hour

Schedule

This is a flexible, full-time position with a 4/10 schedule. Availability is needed Monday–Friday, with rotating weekend shifts from 8:00 AM–12:00 PM.

About Cocoa Veterinary Hospital

Cocoa Veterinary Hospital is a well-established, three-doctor practice providing compassionate care to dogs, cats, birds, exotics, and pocket pets. Our full-service hospital offers wellness care, dentistry, surgery, digital radiography, ultrasound, in-house diagnostics, anesthesia, and patient monitoring.

Our doctors value the skills and contributions of our entire veterinary team and encourage team members to stay actively involved in patient care, diagnostics, treatments, and procedures. With a collaborative culture, diverse caseload, and opportunities for continued learning and professional growth, Cocoa Veterinary Hospital is a great place for veterinary professionals who want to use their skills, grow their careers, and make a meaningful impact on patients and clients.