Veterinary Receptionist - Lyme, NH

About the Role

Lyme Veterinary Hospital is looking for a Client Service Representative (Veterinary Receptionist) to join our three-doctor small animal practice in Lyme, New Hampshire. We've built a culture centered around teamwork, kindness, respect, and exceptional client service, and we're looking for someone who shares those values.

What Our Veterinary Receptionists Love It Here

• Join a collaborative team where everyone supports one another
• Enjoy a positive workplace free of unnecessary drama and egos
• Work with leaders who respect your time and value work-life balance
• Benefit from predictable scheduling with flexibility when life happens
• Build meaningful relationships with clients and their pets
• Grow professionally in a supportive environment where learning is encouraged
• Become part of a hospital culture where kindness and teamwork are everyday priorities

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones while managing a busy multi-doctor appointment schedule
• Schedule appointments efficiently and help maintain smooth daily operations
• Check patients in and out while maintaining accurate client and patient records
• Educate clients about preventive care, hospital services, and recommended next steps
• Process invoices, collect payments, and review treatment estimates
• Communicate effectively with veterinarians, technicians, and fellow team members
• Help create a positive experience for every client who walks through our doors

Qualifications

• Previous veterinary reception or customer service experience preferred
• Confidence handling high call volume and competing priorities
• Outstanding verbal and written communication skills
• Compassion and professionalism, especially during emotional situations
• The ability to explain hospital policies, services, and recommendations clearly
• Strong multitasking and organizational skills
• Excellent attention to detail
• A positive attitude and collaborative mindset
• The ability to prioritize urgent scheduling needs appropriately
• A genuine passion for helping people and their pets

Pay & Schedule

• Status: Full-time
• Schedule: Monday – Friday with some Saturday morning shifts
• Salary: Negotiable and based on experience

Benefits

Financial Rewards that Grow with You:

• Competitive compensation
• 401(k) matching & Roth Retirement Savings Plan
• Tuition support
• Referral bonuses
• Quarterly Team Rewards Bonus Program

Wellness & Peace of Mind:

• Medical, dental, and vision insurance
• Supplemental insurance options
• Up to three weeks of paid parental leave for eligible employees
• Sick Time / Paid Time Off
• Employee pet discounts
• Employee Assistance Program

Professional Growth & Recognition:

• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Perks:

• Paid holidays
• Predictable scheduling with flexibility when life happens
• A supportive workplace culture that values work-life balance

The Extras You'll Actually Feel

At Lyme Veterinary Hospital, you'll quickly discover that our culture isn't just something we talk about—it's something you experience every day. Our team celebrates one another's successes, steps in to help whenever needed, and believes everyone deserves to feel supported and respected. Whether you're helping a longtime client, welcoming a new family, or working through a busy schedule with your teammates, you'll know you're surrounded by people who genuinely care.

Join Our Team

If you're looking for more than just another receptionist position—if you're looking for a team that truly supports one another, values your contributions, and believes exceptional client service starts with exceptional people—we'd love to meet you. Apply today and discover why Lyme Veterinary Hospital is a place where careers thrive.