Veterinary Receptionist

About the role

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact, and an approachable demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Qualifications

• Must be able to work flexible hours including weekends and holidays.
• Must have excellent communication skills both verbally and in writing.
• Must be able to handle stressful situations with poise and professionalism.
• Must be able to multitask and prioritize tasks effectively.
• Must be able to lift and carry up to 25 pounds.

Benefits

BluePearl offers a competitive compensation package including a starting pay range of $17.00 - $26.00 per hour, depending on experience and advancement through our competency leveling system. We also offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. Additionally, we encourage growth and development within the organization through talent development programs and leadership workshops.

Pay

The pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

Schedule

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.