Veterinary Receptionist

Position Details

Community Animal Hospital of Royal Palm Beach is Hiring an Experienced Veterinary Receptionist!

About the Role

As an AAHA-accredited hospital, we are committed to exceptional patient care, outstanding client service, and a workplace culture built on compassion, communication, and collaboration. Our Veterinary Receptionists are essential members of our team, and we believe in recognizing and appreciating the important role they play every day.

Responsibilities

• Answer and manage incoming phone calls with professionalism and compassion
• Respond to client emails and support client communication needs
• Schedule appointments and coordinate daily patient flow
• Welcome clients and patients while creating a positive first impression
• Maintain and update client and patient records accurately
• Process invoices and collect payments for services and medications
• Educate clients on preventive products, including heartworm and flea/tick prevention
• Absorb clients with pet food, over-the-counter products, and hospital services
• Operate multi-line phone systems, printers, and office equipment
• Support daily front desk operations and hospital workflow

Requirements

• Excellent verbal communication and customer service skills
• Professional phone etiquette and strong client communication abilities
• Active listening skills and a compassionate approach to client care
• Strong organizational and multitasking abilities
• Ability to prioritize tasks in a fast-paced environment
• Positive attitude and team-oriented mindset
• Self-motivated, hardworking, and dependable work ethic
• Experience with veterinary software, ezyVet, PetDesk, or Microsoft Office is a plus, but training will be provided
• Passion for helping pets and the people who love them

Qualifications

• High school diploma or equivalent
• Experience in a fast-paced environment preferred
• Knowledge of veterinary terminology and procedures helpful

Skills

• Customer service skills
• Organizational skills
• Communication skills
• Computer literacy (e.g., Microsoft Office)

Benefits

• Financial Benefits: Flexible approach to compensation, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), Referral bonus program, Health Insurance (medical, dental, and vision), Supplemental insurance (accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance), Free/discounted lab work for all employee pets, Pet discounts on services and products, Pet food discount program, Birth or adoption of a child (up to three weeks of full pay for the birth or adoption of a child), Employee Assistance Program, Employee discount program
• Wellness Benefits: Sick Time / Paid Time Off, Employee Assistance Program, Employee discount program
• Lifestyle Benefits: Six paid holidays (full-time only), Employee Assistance Program, Employee discount program

Pay

Negotiable and based on experience

Schedule

Monday- Friday, Days will vary, every other Saturday 8 am - 2 pm