Veterinary Receptionist - Lacey, WA

About the role

Hawks Prairie Veterinary Hospital is seeking a dedicated and professional full-time Receptionist to join our established, five-doctor veterinary team. This is a key front-desk position in a fast-paced, client-focused environment where high standards of service and efficiency are expected. As the first point of contact for clients and patients, the Receptionist plays a vital role in maintaining the professional reputation and smooth operation of the hospital.

The ideal candidate is reliable, detail-oriented, and able to manage multiple priorities while maintaining a calm and courteous demeanor.

Responsibilities

• Greet clients and patients in a professional, welcoming manner
• Answer high-volume phone lines and respond to client inquiries
• Schedule appointments accurately and efficiently
• Process payments, manage check-ins, and check-outs
• Maintain accurate and organized client records
• Collaborate with medical and administrative teams to ensure timely patient care
• Maintain a clean, orderly, and professional front desk and lobby area

Requirements

• Prior experience in a customer service or administrative role (veterinary or medical field preferred)
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Professional demeanor, reliability, and strong work ethic
• Basic proficiency with computers and scheduling software

Benefits

• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Pay and Schedule

The salary for this position is $17.50 - $19.50 per hour based on experience. The schedule is a flexible 4-day work week with rotating Saturday shifts.