Veterinary Receptionist - Kahului, HI

At Home Animal Hospital is Hiring a Veterinary Receptionist!

About the role

At Home Animal Hospital is a busy, community-focused practice looking to add a full-time Veterinary Receptionist to our team. We're seeking an outgoing, enthusiastic, and compassionate individual who loves animals and people alike — someone who greets every client (and pet!) with a warm smile and plenty of Aloha.

Responsibilities

• Be the welcoming face and voice of our hospital — greeting clients in person, on the phone, and via text.
• Manage multiple phone lines and client communications efficiently and with empathy.
• Schedule appointments, process payments, and maintain accurate client and patient records using our practice management software.
• Collaborate closely with veterinarians and technicians to ensure smooth patient flow and excellent client experiences.
• Provide clear and compassionate client education about our services, preventive care, and follow-up recommendations.
• Handle retail transactions, assist with pet weight checks, and ensure the front desk and lobby stay welcoming and organized.
• Support your teammates — we all pitch in where needed to keep things running smoothly.
• Communicate with warmth, clarity, and confidence.
• Support teammates and welcome learning (yours and theirs).

Qualifications

• A genuine love for animals — and for the people who care for them.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• 1+ years of customer service experience (veterinary or medical preferred, but not required).
• Excellent organizational skills and attention to detail in a busy, multitasking environment.
• Comfort with computers, phones, and scheduling software.
• The ability to lift up to 30 pounds regularly and assist with weighing pets.
• The ability to work one weekend day and contribute to a team that supports each other through every busy day.
• A willingness to learn and grow within a respected, busy veterinary practice.

Benefits

• A flexible approach to compensation that will reflect your skillset and future performance.
• 401(k) matching & Roth Retirement Savings Plan.
• Flexible Spending Account (30+ hours/wk).
• 529 Savings Plan.
• Tuition Support Program (20+ hours/wk).
• Referral bonus program.
• Health Insurance, including medical, dental, and vision (20+ hours/wk).
• Supplemental insurance, including accident, critical illness, hospital, short-term and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (30+ hours/wk).
• Sick Time / Paid Time Off.
• Free/discounted lab work for all employee pets.
• Pet discounts on services and products.
• Pet food discount program.
• Professional development opportunities.
• State license reimbursement (20+ hours/wk).
• VTNE exam fee reimbursement (20+ hours/wk).
• Continuing education allowance.
• Uniform allowance.
• Quarterly Team Rewards Bonus Program.
• Employee Assistance Program.
• Employee discount program.