Receptionist

About the role

Acclaim Rehab and Nursing Center is seeking a friendly, reliable, and professional Front Desk Receptionist to serve as the first point of contact for our residents, families, visitors, and staff. In this PRN role, you will play a vital role in maintaining a welcoming and organized front desk environment while ensuring smooth communication throughout the facility.

Responsibilities

• Greet all visitors and direct them to the appropriate departments or resident rooms.
• Answer incoming calls, transfer to appropriate personnel, or take detailed messages.
• Provide information regarding the facility’s location, services, and general inquiries.
• Monitor the front entrance and visitor sign-in process, ensuring compliance with safety procedures.
• Monitor and report any elopement risks as directed.
• Assist with paging staff and facilitating internal communication.
• Forward calls for residents without phones to the appropriate nursing units.
• Maintain updated directories of residents, staff contacts, emergency personnel, and critical care residents.
• Ensure visitors and vendors comply with facility rules and HIPAA regulations.
• Track the presence of sales representatives within the facility.

Qualifications

• Prior experience in a nursing home or healthcare facility (preferred).
• Ability to operate a multi-line phone system with proper telephone etiquette.
• Must be able to read, write, speak, and understand English clearly.
• Strong interpersonal skills with a professional and courteous demeanor.
• Able to work independently and handle multiple responsibilities.
• Must uphold confidentiality standards and comply with HIPAA regulations.