Receptionist

Essential Duties and Responsibilities

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Captures and documents patient information accurately, including demographic details and insurance information.
• Ensures proper security measures are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Registers patients, ensuring all necessary documentation is completed and accurate.
• Coordinates and schedules appointments, ensuring timely follow-up and reminders.
• Collects, verifies, and enters insurance and third-party payments into the applicable system.
• May escort patients throughout the Center to ensure proper office flow.
• Maintains inventory of office supplies and ensures proper storage and labeling.

Required Skills

• High school diploma or general education degree (GED).
• Prefer minimum of 2 years of experience in a medical office or healthcare business office operations; or equivalent combination of education and experience.
• Rounded revenue cycle process knowledge (health insurance billing, collection and cash posting functions).
• Prefer knowledge of various health insurance programs including Governmental and Non-Governmental insurance.
• Excellent organizational and time management skills.
• Prefer knowledge of medical terminology.

Required Experience

• Prefer minimum of 2 years of experience in a medical office or healthcare business office operations; or equivalent combination of education and experience.