Veterinary Receptionist - Hampton Falls, NH

Health and Wellness Animal Hospital in Hampton Falls, New Hampshire, is seeking a friendly, dependable, and organized Part-Time Veterinary Receptionist to join our team. As one of the first points of contact, you’ll create a welcoming experience for pets and their families while keeping our hospital running smoothly.

About the Role

You’ll play a key role in client communication, from answering phones and scheduling appointments to assisting with check-ins and payments. This position offers the chance to work closely with veterinarians, support staff, and pet owners in a fast-paced, team-oriented environment.

Responsibilities

• Welcome clients and their pets with warmth and professionalism
• Serve as the first point of contact for the hospital
• Answer incoming phone calls and manage multiple phone lines
• Schedule and coordinate veterinary appointments
• Respond to client questions and provide accurate information
• Check patients and clients in and out for appointments
• Process invoices and collect payments
• Maintain accurate client and patient records
• Update records and document client communications
• Communicate effectively with veterinarians and support staff
• Help coordinate information between clients and the medical team
• Assist clients with questions about appointments, services, and hospital procedures
• Provide compassionate customer service during routine and stressful situations
• Help maintain an organized and welcoming reception area
• Use hospital computer systems and veterinary software
• Support efficient front-desk workflow during busy periods
• Assist with general administrative responsibilities as needed
• Help create an exceptional experience for every client and pet

Requirements

• Excellent communication and customer service skills
• Strong organizational abilities
• Ability to multitask and manage competing priorities
• Friendly, professional, and compassionate approach
• Comfort working in a busy, fast-paced environment
• Strong attention to detail
• Basic computer skills
• Ability and willingness to learn veterinary practice-management software
• Previous receptionist or customer service experience (preferred but not required)
• Previous veterinary hospital experience (a plus)
• Ability to communicate clearly with clients and teammates
• Calm and empathetic approach when helping concerned pet owners
• Dependability and a strong work ethic
• Collaborative, team-focused attitude
• Genuine love for animals and interest in veterinary medicine
• Willingness to learn and grow professionally

Schedule

• Tuesdays and Thursdays: 2:00 pm – 6:00 pm
• Wednesdays: 10:00 am – 4:00/6:00 pm
• Fridays: 12:00 pm – 6:00 pm

Benefits

Financial Rewards

• Competitive compensation based on experience
• 401(k) matching
• Roth Retirement Savings Plan
• 529 Savings Plan
• Referral bonuses

Wellness & Peace of Mind

• Sick Time / Paid Time Off
• Employee pet care discounts
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Perks

• Employee Assistance Program
• Employee discount program
• Supportive, team-oriented workplace