Veterinary Receptionist - Firestone, CO

Carbon Valley Veterinary Clinic in Firestone, Colorado, is a small-animal practice with two doctors seeking a part-time Client Service Representative. We offer meaningful work in a supportive, team-first environment where you can maintain a life outside the hospital.

About the role

We’re looking for a part-time Client Service Representative who loves helping people and their pets, thrives in a collaborative setting, and values a predictable schedule. If you’re a customer service professional who enjoys staying busy, building relationships, and being part of a team that genuinely supports one another, we’d love to meet you.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and help maintain an efficient multi-doctor calendar
• Check patients in and out while ensuring accurate client and patient information
• Process invoices, collect payments, and review estimates with clients
• Communicate hospital services, policies, and next steps clearly
• Maintain accurate client and patient records
• Keep the front desk and lobby clean, organized, and welcoming
• Handle sensitive or emotional client interactions with empathy and professionalism
• Coordinate closely with doctors, technicians, and teammates to support efficient patient flow
• Jump in with additional tasks as needed to help keep the hospital running smoothly

Requirements

• Previous customer service or client care experience
• Veterinary reception experience preferred
• Strong communication and relationship-building skills
• Comfort working in a fast-paced environment
• Compassion and empathy during sensitive or emotional client interactions
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize throughout a busy day
• Reliability and consistent Friday availability
• Positive, professional, and team-focused attitude
• Willingness to help wherever needed
• Genuine passion for helping clients and their pets

Benefits

At Carbon Valley Veterinary Clinic, teamwork, empathy, and mutual respect are core values. You’ll be part of a team that genuinely supports one another and understands the important role Client Service Representatives play in creating a great experience for every client and patient.

Financial Rewards

• Competitive pay ($16–$18 per hour) with a flexible approach reflecting your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• 529 Savings Plan
• Referral bonus program

Wellness & Peace of Mind

• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly team bonuses
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Perks

• Predictable part-time scheduling (1–2 days per week, Fridays required)
• No nights, weekends, or holidays
• Employee Assistance Program
• Employee discount program