Veterinary Receptionist - Denver, CO

Northfield Veterinary Hospital is a growing, four-doctor, AAHA-accredited small animal practice in Denver’s Northfield/Central Park neighborhood. We believe a happy, healthy team is essential to exceptional patient and client care, which is why we prioritize professional development, work-life balance, and a positive clinic culture where teammates genuinely support one another. Our hospital provides a wide range of services, including wellness and senior care, cold laser therapy, nutritional counseling, specialty soft tissue surgery, orthopedics, advanced dentistry, and more.

About the role

We’re looking for an experienced Veterinary Receptionist who thrives in a busy, high-energy environment and is ready to join our exceptional team. This full-time position offers a four-day workweek with evenings and weekends off, no overnight or on-call shifts, and a supportive, collaborative team that values your contributions.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Provide exceptional client service in a busy veterinary environment
• Manage incoming phone calls and respond to client questions
• Schedule appointments and help maintain an efficient multi-doctor calendar
• Check clients and patients in and out while maintaining accurate information
• Process invoices and collect payments
• Communicate hospital services, policies, and next steps clearly and professionally
• Coordinate with doctors, technicians, and assistants to support efficient patient flow
• Manage medical record requests, reminders, and other administrative tasks
• Handle client questions and concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming reception area
• Support teammates as needed to keep the hospital running smoothly

Requirements

• Previous veterinary client service or reception experience required
• Strong customer service and communication skills
• Ability to thrive in a busy, high-energy veterinary environment
• Excellent organizational and multitasking abilities
• Confidence communicating with clients both in person and over the phone
• Ability to handle challenging conversations with empathy and professionalism
• Strong attention to detail and follow-through
• Dependability and professionalism
• A positive, collaborative, team-first approach
• Genuine commitment to exceptional client and patient care

Benefits

Financial Rewards

• Competitive pay: $20–$21 per hour
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Quarterly Team Rewards Bonus Program

Wellness & Peace of Mind

• Comprehensive medical, dental, and vision coverage (full-time only)
• Supplemental insurance (accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance) (full-time only)
• Up to three weeks of full paid parental leave (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Continuing education allowance
• Professional development opportunities
• $250 annual uniform allowance
• Mentoring opportunities

Lifestyle Perks

• Four-day workweek with evenings and weekends off
• One-hour lunch breaks
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program
• Breakroom stocked with drinks and snacks

Schedule

• Full-time, four-day workweek
• Evenings and weekends off
• No overnight or on-call shifts

Pay

$20–$21 per hour