Veterinary Receptionist

Three Trails Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist with strong transferable experience from adjacent fields such as human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

About Three Trails Animal Hospital

Three Trails Animal Hospital is a full-service companion animal hospital providing clinical services for dogs, cats, exotic pets, and their owners in the Independence, MO region. We offer dependable veterinary care and outstanding client service in a modern, fully-equipped facility.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Pay

$18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

• Full-time position: 3 days per week, Monday–Thursday, with specific days rotating
• Shifts begin at either 7:00 AM or 8:00 AM and end at 6:00 PM
• Every other Saturday: 7:00 AM–2:00 PM
• On weeks when a Saturday is worked, the schedule will be 4 days total