Veterinary Receptionist

Three Trails Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates with strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

About Three Trails Animal Hospital

Three Trails Animal Hospital is a full-service companion animal hospital providing a complete list of clinical services for family pets. We serve dogs, cats, exotic animals, and their owners in the Independence, MO region with dependable veterinary care and outstanding client service in a modern, fully-equipped facility.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting
• Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset

Pay

$18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

• Full-time position: 3 days per week, Monday–Thursday, with specific days rotating
• Shifts begin at either 7:00 AM or 8:00 AM and end at 6:00 PM
• Every other Saturday: 7:00 AM–2:00 PM
• On weeks when a Saturday is worked, the schedule will be 4 days total