Veterinary Receptionist / Customer Service Representative

Mebane Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. We're looking for a smart, happy, dependable, outgoing, and engaging team member who genuinely enjoys interacting with pets and their people.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where no two days look exactly the same.

Responsibilities

• Manage a multi-phone line system while assisting in-person clients
• Provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Schedule appointments and coordinate calendars
• Accurately process payments and maintain financial records
• Collaborate with a team in a busy, solution-oriented environment

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience is required
• Experience working with veterinary practice management software, especially Ezyvet, preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Positive attitude and willingness to work in a team-focused environment

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Pay

$15–$18 per hour

Schedule

Full-time, 5 x 8 schedule: Monday–Friday, 7:30 AM–5:00 PM. No weekends and no on-call requirements.

About Mebane Veterinary Hospital

At Mebane Veterinary Hospital, our 3-doctor team delivers exceptional medicine through a balance of advanced care and genuine compassion. We serve a loyal and diverse clientele in the heart of North Carolina's Piedmont region — a growing, affordable community positioned between Raleigh-Durham and the Triad, with easy access to great outdoor recreation, a thriving food scene, and some of the best universities in the country just 30–45 minutes away. It's a genuinely great place to live and work.

We're proud of our tight-knit, efficient, and collaborative environment where everyone pitches in, leadership is approachable, and your contributions are genuinely valued. With no weekends and no on-call hours, we prioritize quality of life just as much as quality medicine — making Mebane a place where you can build a career you truly love.