Veterinary Receptionist / Customer Service Representative

Ohana Urgent Care is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

About the role

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Ohana means ‘family’ in Hawaiian, and it is not just the name of our hospital—it is also the influence behind the culture of our hospital, from clients, patients, our local community, our animal rescue partners, to our fellow staff members. We have a simple but profound mission to provide “Compassionate care for our Ohana, our Family.” We specialize in providing compassionate care and the highest-quality medical, surgical, dental, and wellness healthcare for dogs, cats, rabbits, rodents, and select reptiles. We have 15 doctors amongst our three locations (Ventura and Santa Paula) and are looking for compassionate people to join our amazing team.

Responsibilities

• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions
• Support clients with essential information about services
• Provide compassionate, professional service during both routine and emotionally sensitive situations
• Collaborate with a team in a fast-paced environment
• Remain calm, professional, and solution-oriented during busy periods

Requirements

• 2+ years of experience in a veterinary reception is required
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency with veterinary practice management software
• Ability to manage a multi-phone line system while assisting in-person clients
• Exceptional verbal and written communication skills
• Positive attitude and willingness to collaborate with a team

Qualifications

All applicants must have excellent communication skills, be dependable, motivated, and detail-oriented with a passion to grow personally and professionally.

Schedule

This is a full-time position with a 4/10 schedule and availability needed Monday-Friday.

Pay

$20–$23 per hour. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.