Veterinary Receptionist / Customer Service Representative

About the Role

Kierland Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Schedule and Compensation

• Compensation: $18 - 21 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications and Skill Set

• 2+ years of experience in a customer service or reception
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About Kierland Animal Clinic

Kierland Animal Clinic is a busy, multi-doctor practice in Scottsdale, AZ, offering the highest quality of care to pets and their people. Our dedicated and highly trained staff works together to ensure every patient receives compassionate, personalized attention. We're proud of our strong partnerships with local animal shelters and community pet stores, and we believe in giving back while moving forward.

We're looking for motivated and caring support staff—from Client Service Representatives to Kennel Assistants—who want to grow in a fast-paced, team-focused environment. You'll be part of a hospital that values teamwork, diversity, and individuality, where everyone is encouraged to be themselves.